Sherri Judd
Morongo Casino
547 West Ave L, Calimesa,CA
2027
years of professional experience
Dynamic Hospitality Services Manager with a proven track record at Morongo Casino, excelling in guest satisfaction and staff training. Expert in front office operations and property management, I foster positive experiences and drive team performance, ensuring seamless service delivery and operational excellence. Passionate about enhancing guest relations and optimizing service standards.
Work History
Hospitality Services Manager
- Directed daily hotel operations, coordinating front desk, housekeeping, and guest services
- Monitored guest satisfaction trends and resolved service issues to support positive resort experiences.
- Managed staff scheduling, training, and shift coverage to ensure consistent service standards.
- Coordinated with Food and Beverage teams to align banquet dining service with event operations.
Property Manager
- Managed tenant communications and resolved maintenance concerns promptly to support retention and satisfaction.
- Oversaw lease administration, renewals, and documentation to maintain accurate property records.
- Processed rent collection, delinquency follow-up, and payment tracking with accuracy and consistency.
- Conducted property inspections and identified issues requiring corrective action or preventative maintenance.
- Supported move-in and move-out procedures, ensuring smooth transitions and compliant documentation.
- Monitored operating expenses and assisted with budget tracking to maintain financial control.
- Enforced lease terms, safety requirements, and property policies to ensure regulatory compliance.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Team Lead
- Led daily associate workflows to maintain consistent store operations and customer service standards.
- Coached team members on task priorities, safety procedures, and Walmart operating expectations.
- Monitored inventory conditions, replenishment needs, and backroom organization to support product availability.
- Coordinated schedules and coverage to align staffing with peak customer traffic and workload demands.
- Trained new associates on procedures, equipment use, and department processes.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
Associate of Science - AA
High School Diploma
Skills
Front office operations
Guest satisfaction tracking
Food safety
Reservation systems
Staff training and development
Property management
Sales and marketing
Guest relations management
Budgeting and finance
Housekeeping management
Guest services
Data entry proficiency
Timeline
Hospitality Services Manager
Morongo Casino
2026 - CurrentRead More
Property Manager
Cal -AM Properties
2022 - 04.2026Read More
Team Lead
Walmart
2015 - 01.2022Read More
San Jacinto Junior College
Associate of Science from AA
Read More
Beaumont High School
High School Diploma
Read More