CHAD LARSEN
Aubrey,TX
Summary
Hospitality professional well-prepared for leadership roles in service management. Proven ability to drive operational improvements and elevate guest experiences. Focused on fostering team collaboration and adapting to dynamic environments. Skilled in staff training and problem-solving.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Hospitality Services Manager
Chicken N Pickle
Allen, TX
2025 - Current
- Led training programs for staff to enhance service quality and customer satisfaction.
- Implemented strategies to improve operational efficiency across hospitality services.
- Oversaw event planning and execution, ensuring seamless guest experiences.
- Developed and maintained vendor relationships to optimize supply chain processes.
- Directed daily operations to enhance guest experiences and optimize service delivery.
- Analyzed guest feedback to identify improvement areas, driving strategic changes in service protocols.
- Led cross-functional teams to execute promotional events, increasing foot traffic and community engagement.
- Mentored junior staff in hospitality best practices, cultivating a collaborative and efficient work environment.
- Reduced employee turnover rates by implementing comprehensive hiring practices focused on selecting dedicated professionals committed to providing excellent hospitality service.
- Enhanced guest satisfaction by developing and implementing effective hospitality service strategies.
- Supervised a diverse team of employees, fostering a culture of teamwork, communication, and mutual support among staff members.
Front of House Manager and Outside Sales Manager
Babe’s Chicken Dinner House
Frisco
01.2023 - 2025
- Oversee catering orders, to-go sales, and merchandise sales within the Frisco branch. Equating to $2-3 million dollars annually.
- Utilize P&L statements to control labor and food costs.
- Training employees to provide a superior customer experience by instilling a positive culture and a customer-first environment.
- Developed and implemented strategies to enhance dining experience, increasing customer satisfaction ratings.
- Managed scheduling and staffing needs, optimizing workforce efficiency during peak hours.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Collections Specialist
ABC Home and Commercial Services
Lewisville, TX
01.2022 - 01.2023
- Ensure recovery of balances from both residential and commercial clients.
- Process electronic and check payments
- Perform data entry tasks
- Customer Service and reconciling accounts
- Acted as a liaison between departments, fostering effective communication and collaboration.
- Managed accounts receivable to ensure timely collection and reduce outstanding balances.
- Analyzed customer payment patterns to identify trends and enhance collection strategies.
- Developed and maintained strong relationships with clients to facilitate smoother transactions.
- Implemented process improvements that increased efficiency in collections workflows.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Researched accounts and completed due diligence to resolve collection problems.
Child Nutrition Manager
Dallas ISD Lewisville ISD
Dallas Fort Worth Metroplex
01.2020 - 01.2022
- Communicate and arrange duties and responsibilities to the staff daily.
- Ensure all safety and food handling procedures are practiced and maintained.
- Interpret the data from the Nutrikids POS.
- Followed USDA child nutrition menu patterns and requirements for grades served.
- Oversaw daily child nutrition recordkeeping for breakfast, lunch, and snack meals.
- Maintained accurate inventory system for food and supplies, reducing food waste and preventing over-ordering.
- Oversaw food and supplies inventory with effective management of stock and usage.
- Generated menus for 500 children based on preferences, wellness goals, and dietary needs.
Storage Relief Manager and Assistant General Manager
U-Haul Moving and Self-Storage
Denton, TX
01.2016 - 01.2020
- Implemented and followed U-Haul procedures, managing cash and bank deposits, performing storage collections, monitoring the profit and loss of the entity, scheduling log, and pumping propane.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect the organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems, and procedures.
- Led daily operations for moving and self-storage services, ensuring optimal customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
General Manager, Multi-Unit Manager
Dunkin Donuts
Milwaukee, WI
01.2010 - 01.2016
- Primary responsibilities include guest service, ensuring the top overall condition of the store, running and managing a crew of 20 employees, creating schedules, ordering food and supplies, maintaining proper inventory levels, handling cash and assets, handling guest complaints, enforcing company standards and policies.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
- Established clear performance goals and metrics for revenue, P&L, customer service, and customer retention for 5 restaurant entities.
- Managed inventory levels, optimizing supply chain processes for efficiency.
- Implemented staff training programs, enhancing team performance and customer service.
- Developed strategic marketing initiatives, driving brand awareness and customer loyalty.
- Analyzed sales data to identify trends, adjusting strategies to increase profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Associate of Applied Science - Business Management
North Central Texas College
Gainesville, TX01-2021
Skills
- Front office operations
- Guest satisfaction tracking
- Food safety
- Reservation systems
- Team leadership
- Decision-making
- Problem-solving
- Operations management
- Customer service
- Staff development
- Logistics management
- Business analysis
Certification
ServSafe Manager Certification 2025-2030
Timeline
Front of House Manager and Outside Sales Manager
Babe’s Chicken Dinner House
01.2023 - 2025
Collections Specialist
ABC Home and Commercial Services
01.2022 - 01.2023
Child Nutrition Manager
Dallas ISD Lewisville ISD
01.2020 - 01.2022
Storage Relief Manager and Assistant General Manager
U-Haul Moving and Self-Storage
01.2016 - 01.2020
General Manager, Multi-Unit Manager
Dunkin Donuts
01.2010 - 01.2016
Hospitality Services Manager
Chicken N Pickle
2025 - Current
Associate of Applied Science - Business Management
North Central Texas College