Hi, I’m
AYDON J TESSENSOHN
DeLand,USA
Summary
Results-focused professional with strong leadership skills, excelling in multitasking and demonstrating strengths in communication and collaboration. Proven ability to establish and maintain excellent communication and relationship-building skills. Dedicated to identifying business needs and delivering effective solutions. Proficient in problem-solving abilities and engagement techniques, promoting an engaging and inspiring workplace. Adept at managing concurrent objectives to drive efficiency and influence positive outcomes. Accomplished Supervisor focused on exceeding customer expectations and achieving company goals. Directing high-producing teams while fostering lasting employee rapport. Possesses exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
22
years of professional experience
1
Certification
Work History
Guest Services Inc.
Recreation & Hospitality Services Manager
08.2022 - Current
Job overview
- Develop, implement, supervise, and evaluate a successful team and program.
- Recommend and assist in the implementation of goals and objectives; establish schedules, methods and program development for facility use, recreation activities and a variety of special events for the department; implement policies and procedures.
- Recruit, interview, and select staff; provide or coordinate staff training; conduct performance evaluations; work with employees to correct deficiencies; implement discipline procedures.
- Increased customer service ratings significantly through personable service.
- Maintained accurate inventory records, proactively ordering necessary supplies and minimizing waste through careful monitoring of stock levels.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Ensured prompt resolution of guest complaints through proactive problem-solving skills combined with empathetic listening abilities.
- Supervised a diverse team of employees, fostering a culture of teamwork, communication, and mutual support among staff members.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Tide Environmental
Relocation Trawl Supervisor/Project Manager
12.2016 - Current
Job overview
- Project Manager responsible for the recording of events, safety, and success of all dredging operations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Analyzed project performance data to identify areas of improvement.
Tide Environmental
Marine Endangered Species Observer
12.2016 - Current
Job overview
- Diverse range of skills and knowledge including research, observation, identification, and applied zoological practices.
- Streamlined data collection processes through the development of detailed observation templates for consistent reporting.
- Assisted in training new observers, sharing knowledge and best practices for accurate data collection procedures.
- Increased awareness of environmental changes, publishing findings in relevant forums and journals.
- Optimized data management systems by regularly updating records with new observations, ensuring easy access for analysis purposes.
M. Price Distributing/Budweiser
Manager of Business Development and Sales
02.2012 - 07.2015
Job overview
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
Coca-Cola Enterprises
Account Manager
06.2003 - 08.2012
Job overview
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
Education
Natural Resources Training GroupTampa, FL
Environmental Technician Certification from Environmental Studies
11.2023
Skills
- Emergency preparedness
- Facility maintenance
- Guest relations management
- Meeting planning
- Sales and marketing
- Staff training and development
- Task delegation
- Employee engagement
- Front office operations
- Revenue management
- Budgeting and finance
- Timely complaint resolution
- Policy adherence
- Account management
- Client relationship management
- Exceptional communication
Certification
TIPS-On Premise Alcohol Server Training 12/2023-12/2026
America Red Cross-Adult First Aid/CPR/AED Certification
Timeline
Recreation & Hospitality Services Manager
Guest Services Inc.
08.2022 - Current
Relocation Trawl Supervisor/Project Manager
Tide Environmental
12.2016 - Current
Marine Endangered Species Observer
Tide Environmental
12.2016 - Current
Manager of Business Development and Sales
M. Price Distributing/Budweiser
02.2012 - 07.2015
Account Manager
Coca-Cola Enterprises
06.2003 - 08.2012
Natural Resources Training Group
Environmental Technician Certification from Environmental Studies
Similar Profiles
Bryan O'ConnorBryan O'Connor
Food Service Operations Manager at Guest Services Inc.Food Service Operations Manager at Guest Services Inc.
LESLIE ARENDTLESLIE ARENDT
Catering Manager at Doho Café Guest ServicesCatering Manager at Doho Café Guest Services
Sa VoSa Vo
Luxury Service Associate at Hyatt Global Property and Guest Services (GPGS Pacific)Luxury Service Associate at Hyatt Global Property and Guest Services (GPGS Pacific)
Rene HarperRene Harper
Licensed Medicare Specialist/Team Leader at SalelyticsLicensed Medicare Specialist/Team Leader at Salelytics
Amaryllis "Amy" PaganAmaryllis "Amy" Pagan
Human Resources Manager at NascientHuman Resources Manager at Nascient