Xykiriah Dent
Milwaukee,WI
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged communication and teamwork skills at FedEx to improve loading efficiency and safety. My background includes mentoring new staff and prioritizing client needs, achieving a notable increase in timely deliveries. My expertise combines effective collaboration with a keen focus on achieving company goals.
Overview
3
3
years of professional experience
Work History
Package Handler
FedEx
Menomonee Falls, WI
08.2024 - 11.2024
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Assisted in the training of new package handlers on proper procedures and safety practices.
- Complied with federal, state, and company regulations regarding package handling.
- Used scanners to track parcel information, condition or receipt.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Organized packages according to type, size, destination, and other specifications.
- Assisted in loading delivery trucks with prepared packages.
Digital Personal Shopper
Walmart
West Bend, WI
02.2024 - 07.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted customers and answered product or service questions.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Handled client budgets efficiently, ensuring the best value for their spending.
- Promptly collected customer groceries and loaded them into their vehicles upon arrival
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Greeted and assisted customers to foster positive experiences.
- Secured and stored items until customer pickup.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
Associate
Marshalls
West Bend, WI
06.2023 - 11.2023
- Operated equipment such as scanners and scales correctly during checkout process.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Bagged or packaged purchases and wrapped gifts.
- Assisted customers with selecting items and answering questions about products.
- Prepared merchandise for purchase or rental.
- Greeted customers to determine wants or needs.
- Performed cash register functions accurately and efficiently.
- Handled returns and exchanges according to company policies.
- Built relationships with customers by providing friendly customer service.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
Cashier
Meijer
West Bend, WI
09.2022 - 05.2023
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers promptly and responded to questions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Cashier
Cousins Subs
West Bend, WI
01.2022 - 10.2022
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers promptly and responded to questions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Discounted purchases by scanning and redeeming coupons.
- Scanned items and checked pricing on cash register for accuracy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers and answered any questions they had about the store's products and services.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
West Bend High School
West Bend, WI06-2024
Skills
- Communication
- Teamwork
- Collaborating Effectively
- Customer service
- De-escalating tense situations
- Staying on task
- Keeping track of team and company goals deadlines
- Prioritizing customer satisfaction
- Team Player
Other
I am currently studying at the Academy of Art in San Francisco, CA. I major in fashion design. I was accepted into their school in December of 2023 before graduating a semester early on January 19, 2024. I add this to let the employer interested in my efficiency know that I am a very determined individual looking to expand my horizon and leap out at any opportunities given to me. This document doesn't define everything I've accomplished so far in my 18 years of living. I have volunteered at libraries for children, worked in healthcare as an assistant for my mom, tutored kids in school from Sophomore year to Senior year, and much more. I am simply scratching the surface of my abilities.
Timeline
Package Handler
FedEx
08.2024 - 11.2024
Digital Personal Shopper
Walmart
02.2024 - 07.2024
Associate
Marshalls
06.2023 - 11.2023
Cashier
Meijer
09.2022 - 05.2023
Cashier
Cousins Subs
01.2022 - 10.2022
High School Diploma -
West Bend High School
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