Xyona Anderson
Greenville,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking analyst with over 5 years of experience in the work force with a customer centric focus. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Underwriting Analyst
HDVI-Greenville, SC
06.2022 - Current
- Led and maintained the triage of initial submissions for HDVI’s Trucking program which included evaluation for underwriting appetite that included review of loss information (loss runs and loss summary), driver tenure, commodity type, fleet size, etc.
- Compiled driver and equipment lists for commercial fleets (fleet size 1-150 units)
- Follow up with agents on pending submissions and request missing information
- Worked with business development team identifying areas of opportunity for incomplete submission follow-up and triage of Broker of Record letters (BORs)
- Created and led a training program for onboarding new employees on submission processing
- Performed production regression testing for new system functionality if needed
- Cross-collaborated on requirements gathering for new underwriting workbench development and roll-out
- Provided oversight and delegation to team members on assignments for the day
- Ensure 48-hour turn around time for all incoming submissions
Underwriting Chat Associate
Allstate Insurance-Greenville, SC
04.2021 - 06.2022
- Chat with agents, Handle 30+ chats per day with minimal duration time, Address auto, home, boat, motorcycle and more policy issues, Advise of company and legal guidelines, Review home inspections and convey hazards with homes, Review documentation
Licensed Customer Service Representative
Esurance/Allstate-Greenville, SC
11.2019 - 04.2021
- Take 40-50 inbound calls per day, Handle car insurance policies, Place follow-up outbound calls to further assist customers, Send emails, Take payments, Investigate billing and payment issues, Go over car insurance coverage terms and what they mean
Customer Service Representative
Concentrix-Greenville, SC
05.2019 - 11.2019
- Greet member phone calls in a professional and courteous manner, Handle 30-50 Inbound Calls per day from Membership in an efficient manner with impeccable quality, Place follow up out-bound calls to assist in resolving member issues with their health plan., Assess all in-bound calls to accurately and efficiently address member's needs by maintaining a strong customer focus., Establish and maintain effective relationship with members to gain their trust and respect., Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport
Cashier/Customer Service
Whole Foods Market-Greenville, SC
04.2018 - 06.2019
- Ringing up customers, answering the phone, Answering customers questions, Stocking Shelves, Returns and Exchanges
Sales Associate
Charlotte Russe, Inc-Greenville, SC
01.2017 - 05.2018
- Responsible for the Accessories and Dress department, Provided a quick and exceptional customer experience, Answered customer questions, Maximized sales transactions, Handled returns and exchanges, Created inventory of products, Restocked shelves, Kept store clean, Worked off commission, Met sales goals
Education
Associate of Science - Marketing
Greenville Technical College
Greenville, SC05-2019
Skills
- Microsoft Office (Word, Excel, Powerpoint)
- Document Analysis
- Underwriting guidelines
- Insurance knowledge
- Analytical Skills
- Managing risk
- Critical Thinking
- Relationship Building
- Agent support
- Data Interpretation
- Customer Service
- Application Review
- Analyzing data
- Interpersonal Communication
- Attention to Detail
Timeline
Underwriting Analyst
HDVI-Greenville, SC
06.2022 - Current
Underwriting Chat Associate
Allstate Insurance-Greenville, SC
04.2021 - 06.2022
Licensed Customer Service Representative
Esurance/Allstate-Greenville, SC
11.2019 - 04.2021
Customer Service Representative
Concentrix-Greenville, SC
05.2019 - 11.2019
Cashier/Customer Service
Whole Foods Market-Greenville, SC
04.2018 - 06.2019
Sales Associate
Charlotte Russe, Inc-Greenville, SC
01.2017 - 05.2018
Associate of Science - Marketing
Greenville Technical College
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