Xzavaria Mitchell
Greensboro,NC
Summary
Dynamic customer service representative with strong communication and problem-solving skills. Experienced in addressing customer inquiries and enhancing satisfaction through effective support.
Innovative professional with a strong background in reading assessment and customer service. Recognized for developing engaging lesson plans and enhancing service delivery processes through collaboration and effective communication.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Reading specialist assistant
Portsmouth School District
Portsmouth, Virginia
04.2025 - Current
- Assessed student reading levels to tailor instruction and support.
- Developed engaging lesson plans aligned with curriculum standards.
- Collaborated with teachers to implement effective reading strategies.
Customer Service Representative
Conduent
Greensboro, NC
08.2019 - 12.2022
- Assisted customers with inquiries about services and account details.
- Resolved customer complaints through effective communication and problem-solving.
- Provided product information and recommendations to enhance customer satisfaction.
- Collaborated with team members to improve service delivery processes.
Call Center Representative
Spectrun
Virginia Beach, Virginia
06.2017 - 10.2018
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high call volumes while maintaining service quality.
- Documented customer interactions in the CRM system accurately.
Education
Sussex Central High School
Georgetown, DESkills
- Reading assessment
- Lesson planning
- Literacy intervention
- Curriculum alignment
- Customer service
- Communication Skills
- CMA certificate
- Reading strategies
Timeline
Reading specialist assistant
Portsmouth School District
04.2025 - Current
Customer Service Representative
Conduent
08.2019 - 12.2022
Call Center Representative
Spectrun
06.2017 - 10.2018
Sussex Central High School