Xzavier Dunkley
Greenville,SC
Summary
Motivated Assistant Manager with 3 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Compassionate direct support professional with a strong focus on client advocacy and personalized care. Experienced in developing support plans and fostering community integration.
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness, and happiness.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Lead Direct Support Professional
Community Options Inc
Greenville, SC
01.2025 - Current
- Assisted individuals with daily living activities and personal care tasks.
- Developed and implemented personalized support plans for clients' needs.
- Facilitated community integration activities to enhance social skills.
- Bathing individuals when necessary
- Assist with lifting individuals
- Collaborated with healthcare professionals to coordinate client care and support.
- Trained new staff on best practices in direct support services.
- Advocated for clients' rights and needs in various settings.
- Monitored client behavior and addressed any concerns promptly.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in learning and developing new skills.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Collaborated with other staff members to develop individualized service plans for each participant.
Assistant Manager
Hollister
Greenville, SC
10.2021 - 12.2024
- Intermediate Store Manager: Aug-Dec
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
Team Lead
Walmart
Travelers Rest, SC
06.2018 - 10.2021
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Education
Associate of Applied Science - Respiratory Care
Spartanburg Community College
Spartanburg , SC 08.2025 - 05.2026
High School Diploma -
South Aiken High School
Aiken, SCSkills
- Recruiting and Interviewing
- Operations Management
- Cost Reduction
- Sales Monitoring
- Task Delegation
- Employee Scheduling
- Employee Performance Evaluations
- Business Planning
- Staff Supervision
- Staff Development
- Retail Operations
- Sales Strategies
- Retail Space Planning
- Business Administration
- Team Motivation
- Sales Growth
- Money Handling
- Strategic Planning
- Customer Relations
- Orientation and Training
- Employee Performance Evaluation
- Business Development Understanding
- Staff Management
- Schedule Oversight
- Business Development
- Project Management
- Patient care
- Community integration
- Client advocacy
- Support planning
- Conflict resolution
- Effective communication
- Quality program protocols
- Cultural awareness
- Verbal and written communication
- Case documentation
- Appointment scheduling
- Multitasking and organization
- Team collaboration
- Health and safety requirements
- Recreational activities
- Personal care assistance
- Record keeping
- Mobility assistance
- Transportation
- Time management
- Self-care promotion
- First aid and CPR
- De-escalation techniques
- State regulations
- Patient education
- Direct patient care
- Compassionate client care
- Healthcare
- Transportation assistance
Timeline
Associate of Applied Science - Respiratory Care
Spartanburg Community College
08.2025 - 05.2026
Lead Direct Support Professional
Community Options Inc
01.2025 - Current
Assistant Manager
Hollister
10.2021 - 12.2024
Team Lead
Walmart
06.2018 - 10.2021
High School Diploma -
South Aiken High School