Xzavier James
Norwalk,US
Summary
Proven track record of leadership, operational excellence, and organizational development skills. Comprehensive understanding of the customer / communication relations business. Charismatic communication skills, collaborative nature, and exemplary work ethic. Guaranteed ability to actively contribute within any role.
Overview
6
6
years of professional experience
Work History
Sales & Operations Lead Manager
Sephora
Norwalk, CT
07.2022 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Retail / Pharmacy Tech Manager
CVS
Bronxville, NY, US
11.2018 - 11.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision
- Developed and implemented improvements to the front store and pharmacy's organization system to increase productivity
Secretary's Assistant
Mt Vernon City Clerk
Mount Vernon, NY, US
05.2020 - 09.2020
- Developed team communications and information for City Council meetings
- Coordinated and assigned meeting schedules for City Officials.
- Solved technical issues during virtual council meetings, improved operations, and provided excellent customer service
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School -
Mount Vernon High School
Mount Vernon, NY01.2020
Skills
- Confidentiality and HIPAA
- Inventory control
- Microsoft Word
- Operational efficiency
- Team Training
- Customer relations
- Risk management
- Teamwork and collaboration
- Decision-making
- Effective communication
Timeline
Sales & Operations Lead Manager
Sephora
07.2022 - Current
Secretary's Assistant
Mt Vernon City Clerk
05.2020 - 09.2020
Retail / Pharmacy Tech Manager
CVS
11.2018 - 11.2021
High School -
Mount Vernon High School