Xzeidah Golleher
Mansfield,TX
Summary
Customer service and Energy Specialist with a focus on customer satisfaction, time management, and cultural awareness. Leveraged problem-solving skills to conduct energy audits, and help customers understand their bills, resulting in measurable improvements in resource usage. Punctual and attentive to detail, dedicated to business success.
Overview
8
8
years of professional experience
Work History
Energy Specialist
CPS ENERGY
2019.01 - 2023.10
- Conducted energy audits to identify efficiency opportunities and recommend improvements.
- Developed and implemented energy conservation programs to optimize resource usage.
- Analyzed utility data to monitor consumption patterns and inform strategic initiatives.
- Collaborated with cross-functional teams to enhance renewable energy integration strategies.
- Provided exceptional customer service.
- managed over 75 calls per day
Server/Bartender
Texas Roadhouse
2016.11 - 2018.11
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to coordinate timely food delivery, enhancing overall dining experience.
- Trained new team members on menu options and service protocols, fostering a knowledgeable team culture.
- Managed multiple tables efficiently, prioritizing tasks to maintain smooth service flow during peak hours.
Sales Associate
Silver Leaf Resorts
2016.01 - 2018.01
- Captured attention of people passing by at different events to get them signed up for a family vacation.
- Assisted in managing inventory levels and ensuring product availability for resort amenities.
- Educated potential guests on available services and promotions, driving engagement and sales opportunities.
- Collaborated with team members to streamline operational processes, improving efficiency in daily tasks.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL2026-12
Skills
- Time management
- Customer service
- Active listening
- Goal oriented
- Cultural awareness
- Product knowledge
- Problem-solving
Timeline
Energy Specialist
CPS ENERGY
2019.01 - 2023.10
Server/Bartender
Texas Roadhouse
2016.11 - 2018.11
Sales Associate
Silver Leaf Resorts
2016.01 - 2018.01
Associate of Science - Healthcare Management
Ultimate Medical Academy