Maria Padilla
Fowler,CA
Summary
Professional with strong background in customer service. Excelling in customer education in product sales and assessing client needs. Demonstrates strong communication and teamwork skills to achieve set goals. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and company growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Energy Specialist
Highlands Energy Service
12.2016 - 08.2017
- Conducted high volume outbound calls educating homeowners of available programs and services to improve home energy efficiency.
- Assessed in qualifying eligibility for residential owners to benefit on energy-saving products.
- Provided knowledge and recommendations to clients regarding energy-efficient practices effectively.
- Delivered programs, ensuring client understanding of energy conservation best practices.
- Visited customer sites to verify proper installation of energy efficiency equipment to achieve customer satisfaction.
- Collaborated with team members to meet company's targeted objectives and goals.
Event Planner, Local Marketing
Outback Steakhouse
06.2012 - 10.2014
- Contacted local businesses to promote future restaurant business sales.
- Coordinated logistics for events, ensuring timely execution and adherence to customer specifications.
- Created engaging promotional materials, enhancing event visibility and attendance.
- Developed strong relationships with customers , fostering trust and rapport for ongoing business opportunities.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences to grow sales.
Sales Manager
Design Furniture
03.1997 - 06.2011
- Led sales strategies to enhance customer engagement, resulting in customer loyalty and repeated business.
- Developed training programs for sales team, boosting product knowledge and performance.
- Analyzed market trends to inform pricing strategies and promotional campaigns.
- Collaborated with sales team to align product offerings with consumer preferences.
- Developed comprehensive product knowledge, enabling tailored solutions for clients specific needs.
- Built relationships with customers and community to establish long-term business growth.
Data Encoder
United States Postal Service, Remote Encoding Center
12.2001 - 03.2006
- Processed incoming data with high accuracy using specialized encoding software.
- Ensured adherence to USPS quality standards through meticulous data verification.
- Streamlined workflow processes to enhance overall operational efficiency.
- Transcribed information into required electronic format to enter into database.
- Followed data entry protocols, rules and regulations.
- Supported team members, sharing knowledge and expertise on best practices for accurate data encoding.
Education
No Degree - Business Administration And Management
California State University, Fresno
Fresno, CA06-2027
High School Diploma -
Fowler High School
Fowler, CA06-1993
Skills
- Bilingual English/ Spanish
- Dependable
- Effective team collaboration
- Effective problem resolution
- Excellent communication skills
- Excellent customer service
- Excellent work ethic
- Person-oriented
- Positive outlook
- Physical organization
- Reliable
- Time management
Accomplishments
- Achieved 52 WPM Certificate of Accomplishment with 99% accuracy and efficiency.
Certification
- Certificate of Completion for DIGITAL LITERACY 1, Fresno State Parent University- Spring 2023
- Certificate of Completion for SOCIAL AND EMOTIONAL WELLNESS 1, Fresno State Parent University- Spring 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Energy Specialist
Highlands Energy Service
12.2016 - 08.2017
Event Planner, Local Marketing
Outback Steakhouse
06.2012 - 10.2014
Data Encoder
United States Postal Service, Remote Encoding Center
12.2001 - 03.2006
Sales Manager
Design Furniture
03.1997 - 06.2011
No Degree - Business Administration And Management
California State University, Fresno
High School Diploma -
Fowler High School