Y-Tho Diep Diep
Burleson
Summary
Nail Technician and Manager at Orchid Nail Spa with expertise in client consultations and customer service. Proven ability to build a loyal client base and introduce signature services. Skilled in training new technicians and enhancing salon performance, resulting in increased client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Nail Technician/ Manager
Orchid Nail Spa
Crowley
01.2007 - Current
- Collaborated with other beauty professionals to provide comprehensive spa packages to customers.
- Cleaned and sterilized tools used during nail services.
- Managed customer appointments through scheduling software systems.
- Provided consultations to clients regarding the best nail care treatments for their needs.
- Performed paraffin wax treatments to soften skin around the nails.
- Followed strict hygiene standards throughout all phases of service delivery.
- Communicated effectively with clients about any changes or delays in appointment times.
- Assisted in training new technicians in basic procedures such as filing and polishing nails.
- Advised clients on appropriate colors and designs based on individual preferences.
- Maintained supplies inventory and restocked items as needed.
- Ensured customer satisfaction by providing exceptional service and quality results.
- Performed nail services such as manicures, pedicures, and acrylics on clients.
- Provided product recommendations according to skin type, lifestyle, and budget.
- Assisted in maintaining a clean, organized salon environment for guests' comfort.
- Resolved customer complaints promptly and professionally when necessary.
- Built repeat client base to increase profits and stabilize cash flow.
- Introduced signature services, acrylics, and gel tips to increase overall sales.
- Upsold specials and bundled finger and toe-nail packages to increase personal profit.
- Maintained supply inventory and replenished to maintain consistent availability.
- Shaped and smoothed nails with files, emery boards and rotary tools.
- Assessed condition of clients' hands, removing dead skin and massaging hands.
- Removed previously applied nail polish using liquid remover and swabs.
- Scheduled client appointments and accepted payments.
- Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
- Applied undercoat and clear or colored polish onto nails with brush.
- Cleaned and sanitized tools and work environment.
Education
North Dallas High School
Dallas, TXSkills
- Client consultations
- Nail care techniques
- Hygiene standards
- Customer service
- Appointment scheduling
- Conflict resolution
- Sterilization procedures
- Product recommendations
- Team training
- Inventory management
- Effective communication
- Manicure design
Certification
- Manicurist License.
Languages
English
Professional
Vietnamese
Professional
Timeline
Nail Technician/ Manager
Orchid Nail Spa
01.2007 - Current
North Dallas High School
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