Ayanna Henderson
Summary
Dedicated and safety-focused transportation professional with over 19 years of experience as a Bus Operator maintaining an accident-free record and high on-time performance. Proven ability to lead, train, and support operators while ensuring compliance with DOT regulations and agency policies. Strong background in incident response, schedule coordination, and conflict resolution. Seeking to leverage operational expertise into a Transportation Supervisor role.
Overview
20
20
years of professional experience
Work History
Bus Operator
MARTA
Atlanta
10.2005 - Current
- Safely operate passenger buses on assigned routes with 95% on-time performance
- Maintain a clean driving record with zero preventable accidents over 19 years
- Enforce safety regulations and passenger conduct policies
- Assist in training and mentoring new operators on routes and procedures
- Complete detailed incident and accident reports when required
- Communicate effectively with dispatch regarding delays, emergencies, or route issues
- Identify and report vehicle maintenance concerns to ensure passenger safety
- Respond professionally to customer complaints and resolve conflicts onboard
Education
CDL Class B - CDL
Jewels CDL School
New Orleans, LA 08.1998 - 11.1998
Skills
- Ability to monitor operator performance and enforce policy compliance
- Experience handling emergency situations calmly and effectively
- Strong understanding of transit scheduling and route logistics
- Skilled in documenting incidents and supporting investigations
- Committed to maintaining operational efficiency and public safety
Performance and enforce policy compliance
Experience handling emergency situations calmly and effectively
Strong understanding of transit scheduling and route logistics
Skilled in documenting incidents and supporting investigations
Committed to maintaining operational efficiency and public safety
Core Competency
- Transportation Operations Management
- DOT & Safety Compliance
- Operator Supervision & Support
- Route & Schedule Oversight
- Incident Investigation & Reporting
- Conflict Resolution & De-escalation
- Emergency Response Procedures
- Customer Service Leadership
- Performance Monitoring
- Team Communication & Coordination
Timeline
Bus Operator
MARTA
10.2005 - Current
CDL Class B - CDL
Jewels CDL School
08.1998 - 11.1998