Yaa Kwarteng
Prior Lake,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic and skilled at focusing on finding solutions and meeting deadlines. Committed to producing quality set designs and murals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Creative Director
Exquisite Impressions Limited
05.2018 - 06.2023
- Designed innovative creative strategies to raise brand awareness and engagement for organization.
- Monitored industry trends to keep creative materials fresh and engaging.
- Developed strategic communication and marketing plans.
- Led team of designers to create comprehensive corporate identity system.
- Formulated and monitored budgets to manage expenses and control costs.
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
- Created creative briefs and timeline to manage creative process from concept to completion.
- Negotiated contracts with vendors and suppliers to establish timely delivery of materials and achieve mutually beneficial agreements.
Assistant Branch Manager - Teller Division
Capital One Bank N.A
06.2007 - 02.2014
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Championed and lived the sales and service culture
- Served as peer coach to tellers using GROWTH coaching and made referrals to platform using GAIN model.
- Assisted in coordinating the communication, implementation and monitoring of all Branch Operation policy and Procedures in regard to bank processes, critical controls, security requirements, etc
- Completed required audits and reconciliation of consignment items and general ledger tickets.
- Processed customer transactions such as deposits, withdrawals, payments, credit card cash advances among other things.
- Vault and Automated Teller Machine Custodian
- Reviewed documentation on all new deposit accounts to ensure proper procedures were followed, red flags were properly followed up before approval.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Guest Services Team Member
Target
06.2013 - 11.2013
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Delivered on Company's Guest Service standards to ensure the quality og guest experiences.
- Coordinated cashier schedules to ensure that cashiers are always available to assist guests with their purchases.
- Helped meet Branch saales goals by helping guests sign up for the Target credit and Debit Redcard.
Manager
Avenue Stores
01.2012 - 08.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Scheduled staff and assigned duties to ensure customer service needs were met while optimizing the use of the store's resources.
- Delivered on the Company's customer services standards to ensure the quality of customer experience.
- Assisted in the training of new staff.
- Provided customer service assistance when needed.
Office Assistant -National Service
Ghana Civil Aviation
07.2005 - 10.2006
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Assisted the public with regard to information.
- Welcomed Delegates from International Communities on official duties in the country.
- Processed travel documents for employees travelling for courses or seminars abroad.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted Management with research information.
Education
Bachelor of Arts - Sociology
University of Ghana
Legon - Accra, Ghana05.2005
High School Diploma -
Mfantsiman Girls' High School
Saltpond, CapeCoast, Central Region Of Ghana12.1998
Skills
- Resource Coordination
- Concept Pitching
- Stakeholder Relations
- Standards Implementation
- Word
- Excel
- Power Point
- MS Windows
- Social Media Platforms
- Vendor Negotiations
- Manage Client Relationships
- Creative Team Leadership
Affiliations
- Habitat for Humanity (2006-2012)
- Voluntary Service - Financial Literacy for High School Students
- Assisted in taking care of the Aged in the community
Voluntary Service
- Assisted in taking care of the Aged in the community by helping them purchase groceries, clearing their landscape off debris and helping clean their homes.
Timeline
Creative Director
Exquisite Impressions Limited
05.2018 - 06.2023
Guest Services Team Member
Target
06.2013 - 11.2013
Manager
Avenue Stores
01.2012 - 08.2012
Assistant Branch Manager - Teller Division
Capital One Bank N.A
06.2007 - 02.2014
Office Assistant -National Service
Ghana Civil Aviation
07.2005 - 10.2006
Bachelor of Arts - Sociology
University of Ghana
High School Diploma -
Mfantsiman Girls' High School
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