Yaaja Wakefeld
Detroit,MI
Summary
Results-driven Production Operator with expertise in team leadership, production planning, and employee training. Proven track record of enhancing workflow efficiency and ensuring high-quality output in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Production Operator/Team Leader
Fca Us LLC
Warren, MI
03.2016 - Current
- Collaborated with team members to improve production line efficiency and productivity, contributing to timely output.
- Loaded and unloaded materials for production activities safely.
- Adhered to safety protocols to maintain a secure work environment.
- Trained new operators on equipment usage and operational procedures.
- Collaborated with team members to streamline workflow processes, enhancing overall production efficiency.
- Inspected finished goods for defects prior to packaging or shipping out to customers.
- Recognized defective material and reported issues to management.
- Maintained accurate logs and records of production output, quality control tests, and other related activities.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Arranged project components systematically to streamline workflow, according to workflow.
- Categorized and packaged products for efficient processing and shipment. to prepare for processing or shipment.
- Operated heavy machinery such as forklifts, pallet jacks, cranes. to move materials around the facility safely.
- Processed orders by selecting items from storage racks and packing them according to customer requirements, ensuring accurate and timely deliveries.
Mortgage Loan Officer
Quicken Loans
Detroit, Michigan
10.2015 - 05.2017
- Assisted clients in understanding mortgage options and requirements.
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Educated customers on various aspects of mortgage financing options available.
- Analyzed client financial information to determine eligibility for loans.
- Collaborated with underwriters to expedite loan processing.
- Reviewed loan applications for accuracy and completeness.
- Cultivated relationships with real estate agents, resulting in increased referral business.
- Resolved borrower complaints in a timely manner while providing excellent customer service.
- Maintained up-to-date knowledge of mortgage regulations and policies.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Prepared documentation for loan closings and ensured compliance.
- Maintained current knowledge of secondary market trends, government programs and other available financing sources.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Addressed borrower complaints promptly, ensuring high levels of customer satisfaction.
- Evaluated client financial needs and preferences to create tailored mortgage solutions.
- Met with applicants to obtain information for loan applications and answer questions about the loan process.
- Negotiated terms and conditions of loan agreements with borrowers.
- Analyzed new markets and developed referral networks to locate new loan prospects.
- Monitored customer accounts throughout the life cycle of each loan transaction.
- Kept detailed records regarding approved, denied and received loan applications.
Fulfillment Coordinator
Amazon
Livonia, Michigan
08.2013 - 10.2015
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Presented and explained work orders to the team.
- Prepared and led staff training and instruction.
- Inspected equipment for wear, specifications adherence and issues.
- Reported employee time, job expenses and inspection results in work records.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Assessed job sites to determine work needed.
- Informed upper management or department heads about items loaded or problems encountered.
- Monitored workers and reviewed completed work for proper performance.
- Trained new employees regarding warehouse procedures and standards.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Scanned package data using handheld scanners to ensure accurate tracking.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Mail Handler
United States Postal Service, USPS
Allen Park, MI
06.2011 - 08.2013
- Operated postal machinery to process mail items accurately.
- Operated mail processing equipment and manually sorted mail.
- Sorted and organized incoming mail for efficient distribution.
- Collaborated with coworkers to streamline complex mail sorting tasks.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Used portable electronic scanner to track parcels and record tracking progress.
- Tracked supply inventory and informed supervisors of shortages to ensure operational readiness.
- Maintained precise records of all incoming and outgoing mail items for accountability.
Education
Associate of Applied Science -
Wayne County Community College
Detroit, MI09-2026
Skills
- Production planning
- Data management
- Organizational skills
- Project management
- Data analysis
- Excel and PowerPoint
- Microsoft Word proficiency
- Customer service
- Employee training
- Team leadership
- Leading team meetings
- Shift scheduling
- Employee evaluation
- Decision-making
- Team collaboration
- Team supervision
Timeline
Production Operator/Team Leader
Fca Us LLC
03.2016 - Current
Mortgage Loan Officer
Quicken Loans
10.2015 - 05.2017
Fulfillment Coordinator
Amazon
08.2013 - 10.2015
Mail Handler
United States Postal Service, USPS
06.2011 - 08.2013
Associate of Applied Science -
Wayne County Community College