YACELI ESPERANZA HENRIQUEZ GIL
The Bronx,NY
Summary
Detail-oriented Associate Banker with comprehensive experience in branch operations and compliance. Skilled in processing transactions, educating clients on banking products, and maintaining regulatory standards to support customer needs and drive operational efficiency.
Overview
7
7
years of professional experience
Work History
Associate Banker
JP Morgan Chase
01.2025 - Current
- Assisted clients with account inquiries and transaction processing.
- Supported branch operations by coordinating customer appointments and managing schedules.
- Monitored daily cash flow and ensured proper handling of financial transactions.
- Educated clients on available banking products and services to meet their needs.
FLOATING ASSOCIATE BANKER
JP Morgan Chase
05.2023 - 01.2025
- Assisted clients with account inquiries, providing prompt and effective solutions to enhance satisfaction.
- Collaborated with team members to streamline daily operations, contributing to improved workflow efficiency.
- Conducted routine account maintenance tasks, ensuring compliance with bank policies and procedures.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely responses.
NEXT GEN BRANCH LIASON COORDINATOR
JP Morgan Chase
09.2022 - 05.2023
- Facilitated training sessions for new team members, enhancing onboarding processes and knowledge transfer.
- Assisted in the preparation of reports and presentations for senior management, enhancing decision-making processes.
- Analyzed feedback from team members to identify areas for process improvement and implement solutions.
- Managed multiple concurrent projects, prioritizing tasks based on urgency and importance for optimal time management.
ASSOCIATE BANKER ME
JP Morgan Chase
07.2019 - 04.2023
- Managed client accounts, ensuring compliance with regulatory requirements and internal policies.
- Developed strong customer relationships, enhancing client satisfaction and loyalty through personalized service.
- Analyzed client financial needs, recommending appropriate banking products and services to maximize value.
- Trained and mentored junior staff on operational procedures and customer service best practices.
Education
No Degree - RADIOLOGY
Bronx Community College
Bronx, NY06-2017
High School Diploma -
WINGS ACADEMY HIGH SCHOOL
The Bronx, NY06-2016
Skills
- Banking regulations
- Sales proficiency
- Branch operations
- Customer service
- Teller experience
- Educating clients
- Consumer banking
- Bank sales
Accomplishments
Collaborated with the market director to make an exceptional grow your career workshop
Languages
English
Timeline
Associate Banker
JP Morgan Chase
01.2025 - Current
FLOATING ASSOCIATE BANKER
JP Morgan Chase
05.2023 - 01.2025
NEXT GEN BRANCH LIASON COORDINATOR
JP Morgan Chase
09.2022 - 05.2023
ASSOCIATE BANKER ME
JP Morgan Chase
07.2019 - 04.2023
No Degree - RADIOLOGY
Bronx Community College
High School Diploma -
WINGS ACADEMY HIGH SCHOOL