Yacely Fernandez
Garland,TX
Summary
Dependable individual with 2 years of experience in retail and restaurant environments and 2 years in banking.
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
7
7
years of professional experience
Work History
Bank Teller
TRUIST
Allen, TX
05.2023 - 11.2024
- Processed daily transactions efficiently while ensuring compliance with banking regulations.
- Assisted customers with account inquiries and resolved issues to enhance satisfaction.
- Maintained accurate records of cash handling and balanced cash drawers at end of shifts.
- Collaborated with team members to streamline transaction processes, improving overall efficiency.
Bank Teller
Truist Bank
07.2021 - 11.2022
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with compromised debit cards and issued new credentials.
Stock Associate
Zara Clothing Store
10.2018 - 11.2019
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed daily inventory checks of merchandise.
- Prepared online orders to be shipped.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Restaurant Team Member
Chipotle
08.2017 - 07.2018
- Delivered exceptional customer service by efficiently handling orders and addressing inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Education
Associate Of Business Administration - Business Administration
Richland College
Dallas, TXSkills
- Performance improvement
- Customer relationships
- Stocking and replenishing
- Professionalism and courtesy
- Money handling
- Transaction processing
Additional Information
100 hours of community service
- Audelia library: Organizing books, designed artwork for festivals and events
- White Rock lake: Cleaning up the environmental space
- North Dallas Shared Ministries Clinic: Residence verification, translating, client record entries
Timeline
Bank Teller
TRUIST
05.2023 - 11.2024
Bank Teller
Truist Bank
07.2021 - 11.2022
Stock Associate
Zara Clothing Store
10.2018 - 11.2019
Restaurant Team Member
Chipotle
08.2017 - 07.2018
Associate Of Business Administration - Business Administration
Richland College