Mercedes Busch
Euless,TX
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
11
11
years of professional experience
Work History
Bank Teller
Wells Fargo
01.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Office Manager
Get It Back Health And Wellness
08.2023 - 11.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Bartender/server
Winewood
07.2021 - 09.2023
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers...
Server/trainer
La Hacienda Ranch
06.2013 - 07.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Provided continuous evaluation and feedback to server employees.
- Provided coaching and mentoring to employees.
Education
High School Diploma -
Colleyvill Heritage High School
Skills
- Communications Protocols
- Cool Under Pressure
- Check Payment Processing
- Guest Relations Management
- Professionalism and Courtesy
- Performance Improvement
Timeline
Office Manager
Get It Back Health And Wellness
08.2023 - 11.2023
Bank Teller
Wells Fargo
01.2023 - Current
Bartender/server
Winewood
07.2021 - 09.2023
Server/trainer
La Hacienda Ranch
06.2013 - 07.2022
High School Diploma -
Colleyvill Heritage High School