Yachica Nicholson
Albany,NY
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
Eddy Village Green
01.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prepared and prep all meals.
- Supported needs of [12]+ residents under long-term care.
Home Health Aide
Eddy Senior Center
01.2020 - Current
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
- Assisted with end-of-life care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Customer Service Representative
Health Management Solutions Inc.
03.2015 - 08.2019
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Maintained and managed customer files and databases.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Processed debit and credit card and electronic check payments.
Education
GED -
Bryant And Stratton College
Albany, NY09.2013
Skills
- Patient Relations
- Direct Patient Care
- Documenting Behaviors
- Mobility Assistance
- Teamwork and Collaboration
Timeline
Certified Nursing Assistant
Eddy Village Green
01.2023 - Current
Home Health Aide
Eddy Senior Center
01.2020 - Current
Customer Service Representative
Health Management Solutions Inc.
03.2015 - 08.2019
GED -
Bryant And Stratton College
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