Summary
Overview
Work History
Education
Skills
Certifications And Tools
Personal Information
Certification
Timeline
Generic

Yachika Manglik

Highland Village

Summary

Detail-oriented professional with a strong background in HIPAA compliance and claims processing. Known for a proactive approach to identifying client needs and ensuring data accuracy, leading to improved customer engagement and satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Teaching Assistant (Part Time)

Wize Computing Academy
Flower Mound
08.2023 - Current
  • Teach coding, Robotics and Science based projects to students aged 6-14.
  • Foster creative problem solving and teamwork in classroom settings.
  • Create a supportive and engaging learning environment.
  • Stay informed advancements in Information Technology.

Customer Account Specialist

E-Panzer Security Consulting
Southlake
06.2023 - 12.2023
  • Conducted data-driven analysis to identify client needs and improve account satisfaction.
  • Managed allocation and back-order release processes, ensuring timely resolution for client requests.
  • Created and scheduled targeted content to enhance brand engagement by 20%.
  • Documented all interactions in CRM systems, ensuring data integrity for audit and reporting.

Administrative Assistant

Naturomulch, LLC
Grand Prairie
12.2021 - 05.2023
  • Responded to customer inquiries regarding orders, pricing, returns, and availability.
  • Accurately documented all communications and resolutions for claim-related follow-ups.
  • Maintained high data accuracy in processing transactions and updating records.

Business Operation Analyst

Accenture Solutions Pvt Ltd
10.2020 - 11.2021
  • Reviewed and verified insurance policies for coverage eligibility and limitations.
  • Investigated disability claims for legitimacy, identifying potential fraud.
  • Negotiated settlements in line with policy provisions and industry standards.
  • Ensured compliance with claims timelines, documentation standards, and regulatory requirements.

Business Development Analyst – Group Insurance

Guardian India Operations Pvt Ltd
07.2018 - 10.2020
  • Reviewed RFPs from brokers, analyzing benefit requirements for group disability plans.
  • Prepared proposals and presentations to win new insurance business.

Senior Associate – Advertising Account Management

Concentrix Daksh Services India Pvt Ltd
09.2015 - 07.2018
  • Managed client accounts, ensuring service-level agreements were met.
  • Allocated orders and resolved backorder issues efficiently.

Process Associate – Loan Applications

Assimilate Solutions India Pvt Ltd
12.2014 - 08.2015
  • Reviewed loan applications and credit histories for risk assessment.
  • Organized and queued applications for underwriting review.

Education

Master of Science - Information Technology

Sikkim Manipal University
Sikkim
05.2017

Bachelor of Technology - Electronics & Communication Engineering

Dr. A.P.J. Abdul Kalam Technical University
Lucknow
06.2013

Skills

  • Disability & Insurance Claims Processing
  • Claims Adjudication & Settlement
  • Medical Records Review & Documentation Analysis
  • Policy & Benefit Eligibility Verification
  • Fraud Detection & Risk Assessment
  • HIPAA Compliance & Confidential Data Handling
  • Customer Communication & Case Management
  • Data Entry Accuracy & Reporting
  • Process Optimization & Workflow Management
  • CRM & Claims Management Systems (CMS)

Certifications And Tools

  • CRM Software
  • MS Office Suite
  • Advanced Excel & Reporting
  • Adobe Premier Suite
  • Google Data Analytics
  • Strong Research & Documentation Skills
  • Process Optimization
  • Project Management

Personal Information

Immigration Status: Permanent Resident

Certification

  • CRM Software
  • MS Office Suite
  • Advanced Excel & Reporting
  • Google Data Analytics
  • Process Optimization

Timeline

Teaching Assistant (Part Time)

Wize Computing Academy
08.2023 - Current

Customer Account Specialist

E-Panzer Security Consulting
06.2023 - 12.2023

Administrative Assistant

Naturomulch, LLC
12.2021 - 05.2023

Business Operation Analyst

Accenture Solutions Pvt Ltd
10.2020 - 11.2021

Business Development Analyst – Group Insurance

Guardian India Operations Pvt Ltd
07.2018 - 10.2020

Senior Associate – Advertising Account Management

Concentrix Daksh Services India Pvt Ltd
09.2015 - 07.2018

Process Associate – Loan Applications

Assimilate Solutions India Pvt Ltd
12.2014 - 08.2015

Master of Science - Information Technology

Sikkim Manipal University

Bachelor of Technology - Electronics & Communication Engineering

Dr. A.P.J. Abdul Kalam Technical University

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