Summary
Overview
Work History
Education
Skills
Everything related to cars, bikes, planes, and mechanical related things
Languages
Timeline
Generic

Yacine Abdoulaye Idi Moussa

Silver Spring,MD

Summary

At Whole Food Market, excelled in online order fulfillment and customer service, achieving high satisfaction ratings by swiftly completing orders with accuracy and quality selections. Focusing on the customer's needs is key. By providing the best experience in order to make the customer satisfied with my service. Making the customer happy and satisfied was my mission at any time. Listening to the customer's needs and concerns is a major part of the customer service I provided.

Overview

1
1
year of professional experience

Work History

Shopper

Whole Food Market
10.2022 - 05.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Verified each item matched order sheet's description.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Observed store's safety regulations while engaged in product fulfillment activities.
  • Scanned each item's barcode before item's removal from shelf.
  • Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
  • Reported order discrepancies to team leader or other manager.
  • Presented professional image consistent with company's brand values.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Education

No Degree - International Studies

Montgomery College
Rockville, MD
06.2025

High School Diploma -

Albert Einstein High School
Kensington, MD
06.2022

Skills

  • Strong Work Ethic
  • Online order fulfillment
  • Mobile payment processing
  • Supply Chain Understanding
  • E-commerce familiarity
  • Product Knowledge Expertise
  • Shelf Stocking
  • Loss prevention awareness
  • Customer Service
  • Attention to Detail

Everything related to cars, bikes, planes, and mechanical related things

I like engines, manufacturing, and repair of cited things above 

Languages

French
Native or Bilingual
English
Professional Working

Timeline

Shopper

Whole Food Market
10.2022 - 05.2023

No Degree - International Studies

Montgomery College

High School Diploma -

Albert Einstein High School
Yacine Abdoulaye Idi Moussa