Yadelyn Nieves
Miami,FL
Summary
Driven Customer Service Representative with several years of experience offering personalized, and courteous service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Life Insurance Sales Agent
Primerica
Oceanside, CA
07.2020 - 09.2021
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Followed up promptly with interested clients to close sales.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Developed sales strategies to increase sales of insurance policies.
- Attended industry conferences to stay informed of latest products and trends.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Generated quotes and proposals for clients to match individual needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Front Desk Receptionist
Curl Whisperer Miami
5891 Sunset Dr #6, South Miami, FL 33143
08.2019 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Collected payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Receptionist Assistant
Morejon's Pro Automotive Specialist
18695 SW 103rd CT
06.2018 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Robert Morgan Educational Center And Technical College
Miami, FL06.2019
Skills
- Cross-Promote Products
- Sales Quota Achievement
- Prospect Management
- Special Requests
- Credit and Debt Card Processing, Money Handling Abilities
- Managing Multiple Tasks
- Insurance Sales
- Data Collections
- Stockroom Procedures
- Retail Materials Management
- Calendaring
- Customer Service
- Documentation
- Microsoft Word
Certification
- Licensed Life Insurance Agent
- Certified Nursing Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Life Insurance Sales Agent
Primerica
07.2020 - 09.2021
Front Desk Receptionist
Curl Whisperer Miami
08.2019 - 02.2020
Receptionist Assistant
Morejon's Pro Automotive Specialist
06.2018 - 08.2019
High School Diploma -
Robert Morgan Educational Center And Technical College