Yader Montenegro
Detroit
Summary
Dynamic professional with extensive experience in financial services and aviation operations. At Bank area, I excelled in budget management and personalized customer service, enhancing client satisfaction. Proficient in financial analysis and effective communication, I consistently achieved operational excellence while fostering a collaborative team environment.
Overview
26
26
years of professional experience
Work History
Federal and State Income Tax Preparer
Entrepreneur First
Detroit
09.2024 - Current
- Program Career Pathways Accelerator - Latinos in Finance 2025
- Income Tax 2025 Volunteer.
- Prepared federal and state income tax returns for individual and business clients.
- Reviewed financial documents to ensure compliance with tax regulations and laws.
Aviation Operations Specialist
Juan Santamaria International Airport
San Jose
10.2010 - 06.2024
- Coordinator of Ground and Air Operations.
- Head of the Airport Identification Office.
- Parking and Ground Facilities Manager at the airport.
- Aviation Security, Emergency, and Safety Instructor
Assistant Manager of Service Center
BANCO UNO by CITY BANK
Managua
01.2004 - 01.2008
- Budget management
- Personalized banking customer service
- Supplier attention
- Monthly and quarterly sales projection
Teller & Customer Services
BANPRO by PROMERICA GROUP
Managua
01.2002 - 01.2004
- Processed customer transactions efficiently and accurately
- Managed cash drawer and balanced daily financial transactions.
- Promoted bank services to enhance customer engagement and satisfaction.
Teller
BANEXPO
Managua
01.2001 - 01.2002
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Call Center Representative
INTERBIPER
Managua
01.2000 - 01.2001
- Resolved customer complaints by employing problem-solving techniques and active listening.
- Trained new representatives on call handling procedures and company policies.
- Maintained high levels of professionalism while interacting with customers via phone.
Education
Latinos in Finance - Program Career Pathways Accelerator
Catholic Charities of Southeast Michigan
Pontiac, MI12-2025
Certificate of Completion - Business Administration And Management
ASCG Consulting LLC
Miami, FL10-2025
Season 2025-2026 - Taxation
Internal Revenue Service IRS
United States Of America12-2024
Certificate of Completion - Taxation
Latinos Tax Professionals
Salinas, CA11-2024
Diploma - Airport Operations, Facilitation, Security
Airport Consulting Companies
San Jose, Costa Rica06-2024
Diploma - Human Relations, Sales & Money Laundering
Banking Consulting Companies
Managua, Nicaragua12-2009
Some College (No Degree) - Chemical Engineering
National University of Engineering UNI
Managua, Nicaragua12-2000
Skills
- Advanced computer skills
- Exceptional customer service
- Rapid data entry skills
- Effective communication
- Financial analysis
- Cash handling and management
- Continuous professional development
- Differentiated instruction techniques
Languages
English
Limited
Spanish
Native/ Bilingual
Accomplishments
Regional Operations and Security Facilitator for Airports 2021- 2024
Timeline
Federal and State Income Tax Preparer
Entrepreneur First
09.2024 - Current
Aviation Operations Specialist
Juan Santamaria International Airport
10.2010 - 06.2024
Assistant Manager of Service Center
BANCO UNO by CITY BANK
01.2004 - 01.2008
Teller & Customer Services
BANPRO by PROMERICA GROUP
01.2002 - 01.2004
Teller
BANEXPO
01.2001 - 01.2002
Call Center Representative
INTERBIPER
01.2000 - 01.2001
Latinos in Finance - Program Career Pathways Accelerator
Catholic Charities of Southeast Michigan
Certificate of Completion - Business Administration And Management
ASCG Consulting LLC
Season 2025-2026 - Taxation
Internal Revenue Service IRS
Certificate of Completion - Taxation
Latinos Tax Professionals
Diploma - Airport Operations, Facilitation, Security
Airport Consulting Companies
Diploma - Human Relations, Sales & Money Laundering
Banking Consulting Companies
Some College (No Degree) - Chemical Engineering
National University of Engineering UNI