Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Yadhira Arellano

Fontana,CA

Summary

Productive, highly organized and skilled at operating in fast-paced environments. Has empathetic and exceptional service with every customer. A keen eye for details with professional satisfaction. Possesses awareness for customer needs and adapts quickly. A hardworking and reliable employee proving excellent customer service. Is a team player that contributes well to team success as well as independently. Tech-savvy and collaborative with a friendly nature and driven approach. Most importantly delivers friendly prompt services to all customers! Dynamic Pusher with strong work ethic and looking to transition to a new opportunity. Dependable with an understanding of the food and transportation industry. Ready to take the next step by looking to apply decision-making skills and team oversight expertise in a new role. Highly-motivated employee with desire to take on new challenges.

Overview

3
3
years of professional experience

Work History

Transportation/Freight Dispatcher

Three Brothers Express
Fontana, CA
07.2022 - 06.2023
  • Dispatched daily information to drivers to schedule freight movement in various sites throughout California ex. SoCal to Norcal and vice versa as well as central California, to retrieve and deliver all types of commodity items including information between drivers regarding ETA and potential delays all by relaying it through company cellphones.
  • Prepared daily work to run scheduled, planned, assigned and directed for a fleet of 5 drivers to promote successful deliveries and excellent customer service
  • Evaluated incoming pick up and delivery requests to determine driver assignments and checked paperwork prior to dispatching drivers to maintain accuracy in both, then monitored/supervised drivers to ensure cargo shipments were transported accurately to guarantee on time delivery from specified locations
  • Assessed various driving routes and identified the best paths to maximize and optimize productivity, cost-efficiency, delivery routes, taking into account traffic, road conditions and other factors, including accidents, weather conditions or other hazards
  • Effectively resolved complaints/ issues by working closely with brokers, customers, shipper/ receivers and addressed questions, problems or requests for service or equipment then ensured that expectations regarding pick up and deliveries had been met or exceeded
  • Processed and sent invoices (if not factored) and adjustments to customers then contacted follow up on late invoices and proof of payments

Cashier, Waitress and Barista

J-Petal Japanese Crepes and Thai ice cream
Coral Springs, FL
07.2021 - 09.2021
  • Completed daily opening and closing recovery tasks to keep areas clean and neat for maximum productivity
  • Followed sanitation standards by wiping down tables, counters, sinks/washing dishes and windows to remove debris and maintain cleanliness
  • Stocked server areas with supplies before, during and after shifts while communicating with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
  • Operated cash register, maintained accuracy while collecting and handling payments, printing receipts, provided accurate change while engaging with the customer during the completion of the transactions
  • Provided information to customers on menu items, ingredients, answered questions, offered advice, and explained promotions and special offers to customers
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
  • Served dishes with clear and concise verbiage and putting plates in front of each guest while tending each table's individual needs, requests and preferences
  • Wrapped items and bagged purchases properly to prevent merchandise breakage and put out orders for pickups and deliveries

Instacart Shopper

Instacart
Coral Springs, FL
06.2020 - 07.2021
  • Coordinated orders out for deliveries with high customer ratings
  • Handled order challenges by locating alternatives products and communicating with customers
  • Maximized customer satisfaction with fast, accurate shopping
  • Avoided errors by checking the app constantly for changes and additions from the customer
  • Prevented product damage with good packing and stacking abilities
  • Enhanced shopping experiences through honest feedback and continuous process improvements
  • Achieved client satisfaction through detailed and current product knowledge
  • Effectively managed time to ensure each purchase was tailored to the customer's needs
  • Obtained consistent business by delivering above-and-beyond service
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh

Education

High School Diploma -

Henry J. Kaiser High School
Fontana, CA
05.2019

Skills

  • Bilingual- English and Spanish
  • working collaboratively in a team setting
  • Cash register operation, credit/cash transactions and payment processing
  • Food safety understanding/sanitation and safe food handling including special dietary requirements
  • Service prioritization with hospitality and accommodations
  • Opening/closing and pickup/delivery procedures
  • Route Planning and Adjustment
  • Dispatch of Drivers and fleet operations
  • Issue Resolution and problem assessment
  • Customer Relationship Management
  • Effective Communications (verbal and written)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Transportation/Freight Dispatcher

Three Brothers Express
07.2022 - 06.2023

Cashier, Waitress and Barista

J-Petal Japanese Crepes and Thai ice cream
07.2021 - 09.2021

Instacart Shopper

Instacart
06.2020 - 07.2021

High School Diploma -

Henry J. Kaiser High School

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Yadhira Arellano