Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nauri Boyer

Greencastle,PA

Summary

Proven leader with extensive experience in overseeing operations at Brothers Pizza Express, enhancing customer satisfaction, and streamlining financial accuracy. Excelled in team motivation and money handling, achieving a significant reduction in cash discrepancies. Skilled in building customer rapport and mentoring staff, consistently improving service standards and team performance.

Overview

18
18
years of professional experience

Work History

Assistant Manager

Brothers Pizza Express
09.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Shift Lead

Walgreens
01.2014 - 07.2018
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.

Server Trainer

TGIFridays
04.2013 - 08.2013
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Server Trainer

TGIFridays
05.2006 - 03.2013
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.

Education

Associate of Applied Science - Paralegal Studies

Hagerstown Business College
Hagerstown, MD
04.1996

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Task Delegation
  • Workload Management

Timeline

Assistant Manager

Brothers Pizza Express
09.2018 - Current

Shift Lead

Walgreens
01.2014 - 07.2018

Server Trainer

TGIFridays
04.2013 - 08.2013

Server Trainer

TGIFridays
05.2006 - 03.2013

Associate of Applied Science - Paralegal Studies

Hagerstown Business College

Similar Profiles

CREATE PROFILE
Nauri Boyer