Yadhira Lopez
Brooklyn,NY
Summary
Results-driven general manager specializing in team leadership, P&L oversight, and customer engagement. Demonstrated success in improving operational efficiency and increasing customer satisfaction through strategic training initiatives and effective inventory management. Proven track record of driving business growth and optimizing performance metrics.
Overview
9
9
years of professional experience
Work History
General Manager
REIGN
Fort Lee, New Jersey
03.2025 - Current
- Managed daily operations to enhance business functionality and streamline processes.
- Delivered exceptional client experiences through leadership of associates and managers.
- Developed and implemented training programs for sales associates to ensure proper product knowledge of the footwear department.
- Educated team members on footwear product features and customer service techniques to elevate customer satisfaction.
- Kept up-to-date on industry trends and best practices related to footwear retailing.
- Executed regular audits of merchandise displays to maintain accuracy and compliance with company standards.
Coach
Nike Factory Store
Jersey City, New Jersey
04.2022 - 07.2025
- Trained and mentored associates on daily tasks and procedures, enhancing team readiness.
- Supervised daily operations to promote team efficiency and productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory control processes to ensure optimal stock levels, supporting operational efficiency.
Area Manager
Super Runners Shop
New York, New York
11.2020 - 05.2021
- Coordinated inventory management through cycle counts, audits, and shrinkage control to maintain accurate stock levels.
- Provided exceptional customer service while following standard practices to enhance sales and reduce shrinkage.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Conducted daily store operations,including opening and closing procedures and cash handling.
Store Manager
Adidas
Deer Park, New York
10.2016 - 01.2020
- Trained 60+ employees in inventory practices, POS systems and product knowledge, contributing to 89% increase in customer satisfaction ratings.
- Interviewed and vetted job applicants to hire strong team members, enhancing team effectiveness.
- Met budget targets by controlling expenses and eliminating waste, ensuring resource efficiency.
- Defined project and company vision,strategies and tactics.
Education
BBA - Business Administration And Management
Berkeley College
New York, NYSkills
- P&L oversight
- Budget management
- Inventory management
- Customer engagement
- Team leadership
- HR expertise
- Training and coaching
- Microsoft Office proficiency
- Time management
- Foot assessment
Timeline
General Manager
REIGN
03.2025 - Current
Coach
Nike Factory Store
04.2022 - 07.2025
Area Manager
Super Runners Shop
11.2020 - 05.2021
Store Manager
Adidas
10.2016 - 01.2020
BBA - Business Administration And Management
Berkeley College