Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yadiel Zapata

Manchester,NH

Summary

Driven and motivated professional with customer service experience in fast-paced retail environments, focused on delivering excellent customer experiences. Skilled in communication and problem-solving to effectively address customer needs and improve satisfaction. Eager to transition into a new field, bringing a strong foundation in teamwork and customer engagement.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Dicks Sporting Goods
Manchester, NH
07.2024 - 01.2026
  • Carried daily promotional strategies and product features to provide information to customers.
  • Used POS systems to meticulously manage transactions, ensuring smooth and efficient checkout procedures.
  • Collaborated with team members to achieve sales targets and maintain store organization.
  • Carried out inventory checks and restocked shelves to ensure product availability and presentation.
  • I conducted training sessions for new employees regarding our store policies and operational procedures.
  • Welcomed customers and addressed product inquiries to improve the customers shopping experience.
  • Maintained a clean and organized store environment, improving the overall shopping experience for customers.
  • Helped assist customers in locating items within the store and provided support in customer service interactions.
  • Handled returns and exchanges professionally, resolving customer issues while following company policies.
  • Assisted customers by clarifying store policies and promptly addressing their concerns to ensure a positive shopping experience.
  • Arranged products and displays in appealing ways to enhance customer engagement and improve store attractiveness.

Cashier

Home Depot
Hooksett, NH
01.2025 - 06.2025
  • Maintained clean and organized checkout area, ensuring compliance with safety standards.
  • Trained new cashiers on register procedures and customer interaction best practices.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed cash and credit transactions, balancing register at end of shifts.

Education

High School Diploma -

Central High School
Manchester, NH
06-2026

Skills

  • Customer service
  • Problem-solving
  • Retail sales
  • Flexible schedule
  • Product knowledge
  • Fluent in Spanish
  • POS system operations
  • Conflict resolution
  • Policy and procedure adherence
  • Interpersonal and written communication
  • Sales goals attainment
  • Teamwork and collaboration

Languages

Spanish
Full Professional

Timeline

Cashier

Home Depot
01.2025 - 06.2025

Retail Sales Associate

Dicks Sporting Goods
07.2024 - 01.2026

High School Diploma -

Central High School
Yadiel Zapata