Yadira Cruz
Fresno,CA
Summary
Personable Veterinary Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
24/7 Pet Vets
Fresno , CA
11.2023 - Current
- Verified insurance coverage for appointments and collected co-payments as required.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Performed data entry tasks related to billing and collections procedures.
- Informed patients of financial responsibilities prior to rendering services.
Veterinary Assistant
Abby Pet Hospital
Fresno , CA
05.2021 - Current
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Maintained patient records by keeping accurate notes on medical history, medications taken, diagnosis and treatment plans prescribed by veterinarian.
Veterinary Assistant
Sunnyside Pet Hospital
Fresno, CA
04.2019 - 11.2021
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Supervised vet techs and scheduled appointments.
Veterinary Assistant
Dog and Cat Veterinary Clinic
Fresno , CA
11.2016 - 04.2019
- Assisted with general office duties such as filing paperwork, answering phones, scheduling appointments.
- Trained new employees on proper handling techniques for different species of animals.
- Communicated with veterinarians and staff members to maintain patient flow.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Processed patient payments and scanned identification and insurance cards.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Education
Associate of Animal Science-Veterinary Technology -
San Joaquin Valley College
Fresno , CA04-2017
High School Diploma -
Roosevelt High School
Fresno, CA07-2013
Skills
- Client Education
- Appointment Scheduling
- Client Communication
- Proficient in Avimark
- Proficient in CareCredit
- Medical Terminology
- Medical record-keeping
- Fluent in Spanish and English
- Medical Billing
- Calm and level-headed under duress
- Understands medical procedures
- Electronic Medical Records
- Customer Service
- Patient Triage
- Patient Stabilization
- Critical thinking abilities
- Paperwork Processing
- Self Motivation
- Multitasking
- Problem-solving aptitude
- Team building
- Active Listening
- Adaptability and Flexibility
- Time management abilities
- Analytical Thinking
- Effective Communication
References
References available upon request.
Timeline
Veterinary Assistant
24/7 Pet Vets
11.2023 - Current
Veterinary Assistant
Abby Pet Hospital
05.2021 - Current
Veterinary Assistant
Sunnyside Pet Hospital
04.2019 - 11.2021
Veterinary Assistant
Dog and Cat Veterinary Clinic
11.2016 - 04.2019
Associate of Animal Science-Veterinary Technology -
San Joaquin Valley College
High School Diploma -
Roosevelt High School
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