Yadira Espino Ramirez
Fords
Summary
Dedicated coordinator with expertise in training development and customer interaction management. Proven ability to enhance team performance through effective protocol training and product knowledge.
Overview
11
11
years of professional experience
Work History
Coordinator
L'Occitane En Provence
Cranbury
12.2014 - 08.2025
- Trained teams on best practices and protocols to enhance overall productivity.
- Created training materials to enhance product knowledge and customer service skills.
- Supported staff in managing challenging customer interactions to improve service outcomes.
- Collaborated with managers to resolve employee performance issues, office equipment problems, and work schedule conflicts.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy06-2011
Skills
- Training development
- Performance consultation
- Customer interaction management
- Product knowledge
- Protocol training
- Customer relationship management
Timeline
Coordinator
L'Occitane En Provence
12.2014 - 08.2025
High School Diploma -
Perth Amboy High School