Yadira Fernandez
Buckeye,AZ
Summary
Dynamic Medical Assistant with extensive experience at The Pain Center of America, excelling in patient care and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and HIPAA compliance. Bilingual in Spanish, skilled in patient scheduling, and committed to delivering high-quality healthcare services.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
The Pain Center of America
11.2017 - 11.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted physicians with scribing requirements in all of patients charts.
Janitorial Assistant
PMI
09.2016 - 10.2017
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Promoted safety by promptly addressing spills and other potential hazards.
- Ensured cleanliness and sanitation of office spaces, leading to healthier work environment for all employees.
Food Service Supervisor
Trinity Services Group
11.2014 - 07.2016
- Kept work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Supervised inmates labor and/or team members in accordance with the company and facilities policies.
- Prepared assisted, and instructed inmates and/or team members in the preparation standardize recipes, and work instruction.
Server
Verrado Grill Buckeye
08.2013 - 11.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Food Runner
Briarwood Country Club
02.2010 - 08.2013
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Education
Medical Assistant Certificate -
Carrington College
Phoenix, AZ10-2017
High School Diploma -
Peoria High School
Peoria, AZ05-2011
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Clinical documentation
- CPR
- Fluent in Spanish
- High quality hospitality
Certification
CPR and First AID certified
Central Registry Background Check
Article 9 Certification
AZ APS Screening
Client Orientation
Fingerprint Clearance Card
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
The Pain Center of America
11.2017 - 11.2021
Janitorial Assistant
PMI
09.2016 - 10.2017
Food Service Supervisor
Trinity Services Group
11.2014 - 07.2016
Server
Verrado Grill Buckeye
08.2013 - 11.2014
Food Runner
Briarwood Country Club
02.2010 - 08.2013
Medical Assistant Certificate -
Carrington College
High School Diploma -
Peoria High School
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