Yadira Finneran
San Bernardino,CA
Summary
Dynamic professional with a proven track record at Stericycle, adept in equipment maintenance and fostering strong team collaboration. Excelled in enhancing patient care through meticulous inventory coordination and exceptional customer service, contributing significantly to operational efficiency and safety compliance. Skilled in crisis management and interpersonal communication, consistently achieving positive outcomes in high-stakes environments.
Overview
19
19
years of professional experience
Work History
Hospital Service Technician
Stericycle
Fontana, CA
10.2020 - 09.2024
- Enhanced patient care by efficiently managing and delivering medical supplies and equipment to various hospital units.
- Ensured a clean and safe environment for patients, staff, and visitors by strictly adhering to infection control protocols.
- Assisted in reducing operating costs through careful monitoring of consumable inventory levels, ensuring appropriate stock replenishment without overordering.
- Contributed to the positive reputation of the hospital by consistently exhibiting professionalism and excellent customer service skills when interacting with patients, families, and staff members.
- Maintained a high level of accuracy in medical records by carefully updating information as required.
- Fostered a collaborative work environment by actively participating in team meetings discussing best practices for meeting departmental objectives.
- Reduced equipment downtime by promptly performing preventative maintenance checks and repairs.
- Streamlined inventory management with accurate tracking and documentation of medical supplies usage.
- Improved equipment availability through effective coordination with nursing teams for timely pick-up and return of used items.
- Contributed to the hospital''s compliance with industry regulations by maintaining extensive knowledge of equipment usage guidelines, cleaning procedures, and safety protocols.
Caregiver
IHSS Public Authority
San Bernardino, CA
01.2006 - 10.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Guest Service Representative
Ronald McDonald House Loma Linda
Loma Linda, CA
10.2017 - 10.2018
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Receptionist/serivce Party Cashier
Toyota of Redlands
Redlands, CA
06.2011 - 10.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
Diploma - General Studies
Frank Outreach
Orange, CA06.2003
Skills
- Workplace Safety
- Task Delegation
- Equipment Operation
- Equipment monitoring
- Packing skills
- Equipment Maintenance
- Inventory Coordination
- Proficient in Software
- Crisis Management
- Marketing knowledge
- Human Resources Management
- Employee Engagement
- Customer Service
- Creative Problem-Solving
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Public Speaking
Languages
Spanish
Native or Bilingual
Timeline
Hospital Service Technician
Stericycle
10.2020 - 09.2024
Guest Service Representative
Ronald McDonald House Loma Linda
10.2017 - 10.2018
Receptionist/serivce Party Cashier
Toyota of Redlands
06.2011 - 10.2013
Caregiver
IHSS Public Authority
01.2006 - 10.2023
Diploma - General Studies
Frank Outreach