Yadira Gonzalez
Los Angeles,CA
Summary
Pursued a dynamic position that emphasizes quality performance and dependable work habits while utilizing past experience. ,Assisted teams in adapting to changing environments with minimal direction to meet established objectives. ,Demonstrated self-motivation and strong work ethics in achieving desired outcomes.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Customer Service Representative/ Food Service
Adventist Health Hospital
Los Angeles, CA
05.2022 - Current
- Provided customer support and friendly service while resolving problems for clients.
- Supported patients and families to create a positive experience during hospital visits.
- Followed safety protocols and guidelines as part of hospital responsibilities.
- Collaborated with team members to manage time effectively and adapt in a fast-paced environment.
Customer Service Representative
Universal Studios
Hollywood, CA
06.2019 - 12.2020
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction and experience.
- Resolved customer inquiries efficiently, utilizing problem-solving skills to address concerns promptly.
- Trained and mentored new staff members on company protocols and customer service best practices.
- Implemented feedback systems to gather guest insights, driving improvements in service delivery.
Member Service Representative
Molina Healthcare
Long Beach, CA
02.2015 - 04.2017
- Receiving inbound/outbound calls within Molina Members and Providers
- High volume call center
- First point of contact for Molina healthcare Members
- Proficient in the use of CRM/QNXT sharepoint
- *Vertified Insurances-HMO Plans
Medical Assistant
Children's Hospital of Los Angeles
Los Angeles, CA
11.2012 - 01.2015
- Assisted in patient intake, collecting medical histories and vital signs for accurate assessments.
- Supported physicians during examinations, ensuring efficient workflow and patient comfort.
- Coordinated appointment scheduling, optimizing clinic operations and reducing patient wait times.
- Educated patients on treatment plans and medication usage to enhance understanding and compliance.
Education
American Career College - Medical Assistance
Ability to perform vein punctures, Proficient in maintaining specimen integrity by using specific techniques and tools when performing diagnostic procedures. Maintains safety work habits and assures a healthy work environment by complying with legal regulations and procedure
High School Diploma -
Skills
Produced well-structured documents efficiently in MS Word
Streamlined data management practices using Excel spreadsheets
Enhanced communication efforts through the strategic use of Outlook
Accomplishments
When it comes to helping others my #1 strategy that always comes to mind is helping. My key is customer service and support. My solution is resolve the issue as fast and friendly as possible.
Affiliations
*I previously been involved in the Donor Buddy Progran for CHLA
*I am currently part of the American cancer society challengers
*I also Donate for the Diabetes and Lumpus
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative/ Food Service - Adventist Health Hospital
05.2022 - Current
Customer Service Representative - Universal Studios
06.2019 - 12.2020
Member Service Representative - Molina Healthcare
02.2015 - 04.2017
Medical Assistant - Children's Hospital of Los Angeles
11.2012 - 01.2015
American Career College - American Career College, Medical Assistance
Venice High - High School Diploma,