Alexis Faggett
Mesquite,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
Dallas, TX
Document Imaging Specialist
Iron Mountain
Dallas, TX
08.2025 - 02.2026
- Operated advanced document imaging systems to convert physical documents into digital formats.
- Ensured compliance with data privacy regulations during document processing and storage.
- Collaborated with team members to optimize workflows and enhance operational efficiency.
- Conducted quality checks on scanned documents to maintain high accuracy standards.
- Received, organized, and prioritized documents for scanning purposes.
Customer Support Specialist
Genpact
Richardson, TX
07.2022 - 11.2024
- Manage company’s communications, including phone calls, emails, and mail distribution
- Outbound calls for resolution of outstanding issues
- Answering telephone calls and emails from customers and clients
- Responsible for identifying, investigating, and preventing fraudulent activities within an organization by analyzing financial data, conducting investigations, interviewing potential suspects, and reporting findings to relevant authorities, while also implementing fraud prevention strategies and maintaining compliance with regulations
Insurance Agent
Tata Consultancy Services (TCS)
Plano, TX
08.2021 - 07.2022
- Explain the importance of different insurance plans and educate clients on each type of coverage, explain the claims process, answer questions, and help policyholders complete paperwork.
- Provide customer service techniques
- Assists with problem resolution as needed
- Addressed inbound and outbound calls
Customer Service Representative
Chewy
Richardson, TX
09.2020 - 08.2021
- Provides professional phone support and same call resolution to customers and or members on a wide array of inquiries by servicing incoming calls.
Education
High school diploma - undefined
Mesquite, TXGeneral Studies
Navarro College
Corsicana, TXSkills
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by streamlining communication processes Fostered strong relationships with clients to promote loyalty and repeat business
- Achieved improved document quality through effective use of Microsoft Word tools Enhanced team productivity by streamlining document formatting processes Fostered a collaborative environment for document review and feedback
- Oversaw computer operation tasks, including system monitoring and troubleshooting, to maintain optimal performance
- Achieved high customer satisfaction ratings through effective problem resolution Improved team performance by developing training programs tailored to staff needs Streamlined processes to reduce call handling time and enhance service quality
- Applied proficient computer skills to streamline processes and improve data management
- Achieved improved customer satisfaction ratings through effective phone communication strategies Enhanced team performance by implementing best practices in phone etiquette Fostered a positive work environment by promoting respectful and professional interactions
- Produced high-quality typed documents that facilitated effective communication Achieved timely delivery of written materials, contributing to project success Enhanced team productivity through organized and accessible documentation
- Oversaw live chat support, addressing customer inquiries and resolving issues promptly for two consecutive years
- Analyzed transaction patterns and established monitoring systems to enhance fraud detection capabilities
Certification
Texas Food Handlers
Timeline
Document Imaging Specialist
Iron Mountain
08.2025 - 02.2026
Customer Support Specialist
Genpact
07.2022 - 11.2024
Insurance Agent
Tata Consultancy Services (TCS)
08.2021 - 07.2022
Customer Service Representative
Chewy
09.2020 - 08.2021
Customer Service Representative
Teleperformance
High school diploma - undefined
General Studies
Navarro College