Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Yadira Gonzalez Albizu

Front Desk Medical Assistant
Pflugerville,TX
Yadira Gonzalez Albizu

Summary

* Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

* Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Microsoft setting. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 1 years.

* Skilled and reliable Printing Machine and Press Operator bringing positive attitude and strong safety and quality commitment to each project. Printing Press Operator proficient in setting up and operating 4-color printing presses. Technically and mechanically adept with strong design and press education and training. 2 years in print press manufacturing, forklift operation and customer service.

Overview

17
years of professional experience

Work History

Lyft

Driver
01.2023 - Current

Job overview

  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Followed all relevant traffic laws and safety regulations
  • Utilized GPS and other navigation tools to plan routes and stay on schedule
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation
  • Delivered goods and products to customer on time and in excellent condition
  • Cleaned vehicle regularly to maintain professional appearance.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Generated consistent referrals and repeat business by providing friendly and fast service
  • Answered, scheduled, and responded to reservation calls at specific times and locations
  • Updated logs and tracking documents accurately and according to schedule requirements
  • Loaded and secured items in trucks to avoid damage to parcels during delivery
  • Upheld high standards of professionalism and discretion when working with high-value clients
  • Minimized liability by consistently following road rules when driving
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep
  • Cleaned vehicle regularly to maintain professional appearance
  • Drove safely in various weather and road conditions to avoid accidents
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials
  • Obtained signatures from customers upon delivery of goods

IMA Medical Group

Front Desk Assistant
07.2021 - 12.2022

Job overview

  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Received, screened and routed incoming calls.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Identified communication channels to set roadmap to distribute information.
  • Conducted research to assist with routine tasks and special projects.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Answered 50 customer telephone calls promptly and appropriately handled needs
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Collected room deposits, fees, and payments.

Bay Tire Mobile.LLC

Package Delivery Driver
04.2020 - 07.2021

Job overview

  • Delivered packages to customer doorsteps and business offices.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Lifted, lowered, and carried packages typically weighing 5 pounds throughout regular course of delivery.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Lifted, lowered, and carried packages typically weighing 50 pounds throughout regular course of delivery
  • Delivered packages to customer doorsteps and business offices
  • Maintained clean driving record and observed relevant traffic laws to reduce risks

Lyft And Uber

Driver
01.2019 - 03.2020

Job overview

  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Nails Xpert

Manicurist and Pedicurist
10.2018 - 12.2019

Job overview

  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Communicated effectively with management concerning important customer issues.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
  • Oversaw schedule to manage appointments of new and existing clients
  • Used acrylics, gels and glitters to create custom nail art designs for clients
  • Kept tidy and organized area to comply with cleanliness standards

Bullet Line

Machine Operator
08.2016 - 10.2018

Job overview

  • Mounted paper rolls on reels and inserted ends into automatic feed mechanisms.
  • Tightened or loosened fountain thumbscrews to adjust ink flow.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Set up and operated printing press machines.
  • Reviewed completed orders for quality and accuracy.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Promptly removed completed loads from press.
  • Adjusted press during production runs to maintain specific registration and color densities.
  • Inspected machines and performed repairs.
  • Proofed all job orders, securing client approval prior to production.
  • Prepared and operated offset printing press for maximum efficiency and production.
  • Checked job information at each press to verify that correct ink was delivered.
  • Loaded and positioned unprinted materials.
  • Produced high-quality brochures, flyers, four-color artwork and mailers.
  • Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
  • Maintained register during make-ready and productions processes.
  • Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
  • Employed root cause analysis to troubleshoot equipment and processing issues.
  • Mixed and poured paint and color mixtures into reservoirs.
  • Successfully completed monthly safety training sessions.
  • Applied appropriate packing sheets to cylinders to build up blanket of thickness.
  • Analyzed daily density readings from each printer to detect potential quality issues.
  • Wrote clear and concise work instructions.
  • Scheduled preventive maintenance for book block equipment.

Carlos 3

Secretary
08.2006 - 10.2015

Job overview

  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Answered multi-line phone system and enthusiastically greeted callers
  • Scheduled appointments and conducted follow-up calls to clients
  • Maintained daily report documents, memos and invoices
  • Maintained office supplies inventory by checking stock and ordering new supplies

Education

Sonia Galarza School of Real Estate &Appraisal
Tampa, FL

02.2022

Finlay Institute
Tampa, FL

05.2021

La Esperanza
Miami, FL

03.2019

Bella's Professional Institute
Miami, FL

from Nail Technician
01.2018

Playa Giron
Havana, Cuba

GED
07.2005

Skills

  • Profit Margins
  • Route Logs
  • Assessing Conditions
  • Verbal and Written Communication
  • Insurance Verification
  • Medical Assistance
  • Calendar and Appointment Management
  • Language Instruction
  • Marketing
  • Service Quality
  • Social Perceptiveness
  • Automated Telephone Systems
  • Order picking and processing
  • GPS and route planning

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Driver

Lyft
01.2023 - Current

Front Desk Assistant

IMA Medical Group
07.2021 - 12.2022

Package Delivery Driver

Bay Tire Mobile.LLC
04.2020 - 07.2021

Driver

Lyft And Uber
01.2019 - 03.2020

Manicurist and Pedicurist

Nails Xpert
10.2018 - 12.2019

Machine Operator

Bullet Line
08.2016 - 10.2018

Secretary

Carlos 3
08.2006 - 10.2015

Sonia Galarza School of Real Estate &Appraisal

Finlay Institute

La Esperanza

Bella's Professional Institute

from Nail Technician

Playa Giron

GED

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Yadira Gonzalez AlbizuFront Desk Medical Assistant