Yadira Wukmir
Monrovia,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Merchandising Associate
Macys Department Store
09.2018 - 05.2020
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Store Receiving Specialist
Toys R Us
09.2016 - 06.2017
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Pet Care Associate
Petsmart
12.2014 - 02.2016
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Administered vaccinations and medications to cats, dogs and other small pets.
General Clerk
JNR Bookeeping And Tax Services
01.2013 - 12.2014
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
Education
Associate of Science - Veterinarian Assisting
Pasadena City College
Pasadena, CAHigh School Diploma -
Arroyo High School
El Monte, CA06.2011
Skills
- Inventory Management
- Pricing Strategy
- Attention to Detail
- Market Research
- Interpersonal Skills
- Microsoft Office Suite
- Decision Making
- Merchandise Planning
- Customer Service
- Conflict Resolution
- Store Layout Design
- Organizational Skills
- Visual Merchandising
Languages
Spanish
Native or Bilingual
Timeline
Merchandising Associate
Macys Department Store
09.2018 - 05.2020
Store Receiving Specialist
Toys R Us
09.2016 - 06.2017
Pet Care Associate
Petsmart
12.2014 - 02.2016
General Clerk
JNR Bookeeping And Tax Services
01.2013 - 12.2014
Associate of Science - Veterinarian Assisting
Pasadena City College
High School Diploma -
Arroyo High School
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