Yadira Zapata
The Bronx,NY
Summary
Dynamic and results-driven professional with extensive experience at Whole Foods Market, excelling in team leadership and training. Proven ability to enhance customer service processes and optimize product displays. Strong verbal communication skills and a commitment to safety compliance ensure operational excellence and a positive shopping experience.
Overview
2
2
Languages
1
1
Certification
23
23
years of professional experience
Work History
Produce Associate Team Leader
Whole Foods Market- Bryant Park
New York, N,Y
01.2020 - 10.2026
- Provided training to Team member, sharing best practices and departmental procedures.
- Assessed floor displays to restock merchandise.
- Analyzed data from weekly sales reports to identify trends and opportunities for improvement.
- Participated in inventory counts, verifying stock levels and identifying discrepancies.
- Coordinate team scheduling and daily staffing to ensure adequate department coverage, and efficient workflow.
- Address employee performance and attendance issues by administering corrective action in accordance with company policies and procedures.
- Managed fresh produce displays, signs, and department presentation.
Store Shift Leader
Whole Foods Market - Bowery Houston
New York, N.Y
06.2014 - 01.2020
- Supervised team members during opening and closing routines
- Monitored customer service standards across sales floor and registers
- Handled cash procedures and register reconciliation during shifts
- Enforced safety, cleanliness, and food handling standards
- Resolved customer complaints in a professional manner.
- Reviewed security camera footage to ensure safety protocols were followed.
- Helped employees accomplish tasks during peak periods.
Store Shift Leader
Whole Foods Market - Tribeca
New York, New York
10.2007 - 06.2014
- Conducted weekly meetings with store associates to discuss upcoming promotions, events, or changes in policy or procedure.
- Helped employees accomplish tasks during peak periods.
- Implemented quality control measures to uphold company standards.
- Coordinated product stocking, rotation, and merchandising on busy retail aisles
- Communicated with leadership on staffing needs, customer concerns, and daily operations
- Trained new employees on company policies and procedures.
- Monitored employee productivity levels and provided feedback to improve efficiency.
Customer Service Associate Team Leader
Whole Foods Market - Manhasset
Long Island City, New York
08.2003 - 09.2007
- Led Whole Foods Market front-end customer service and cashier support.
- Assisted shoppers with orders, returns, and product questions at service desk.
- Developed strategies to improve customer service processes and procedures.
- Recognized associate accomplishments through awards, incentives, promotions as appropriate.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed resumes and screened applicants for interview eligibility.
Education
Stevenson High School
The Bronx, NYSkills
- Positive attitude
- Operations support
- Product knowledge
- Product displays
- Verbal and written communication
- Safety procedures compliance
- Training and mentoring
- Team leadership
- Food safety
- Visual merchandising
Languages
Spanish
Professional
English
Professional
Certification
Food Safety Training
Accomplishments
Culture Champion
Timeline
Produce Associate Team Leader
Whole Foods Market- Bryant Park
01.2020 - 10.2026
Store Shift Leader
Whole Foods Market - Bowery Houston
06.2014 - 01.2020
Store Shift Leader
Whole Foods Market - Tribeca
10.2007 - 06.2014
Customer Service Associate Team Leader
Whole Foods Market - Manhasset
08.2003 - 09.2007
Stevenson High School