YADIRAH NIEVES-WARE
Oviedo,Florida
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SENIOR ADMIN
CHILDREN FIRST
11.2023 - 03.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
WELLNESS COORDINATOR/MILIEU SUPERVISOR
THE HOME FOR LITTLE WANDERERS
01.2021 - 06.2023
- Facilitated open communication channels within the organization regarding wellness goals and progress updates, maintaining transparency and accountability among all stakeholders involved in the process.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Helped clients set and achieve health and wellness goals.
- Coordinated team-building activities focused on physical activity, fostering camaraderie among coworkers while promoting active lifestyles.
- Collected and tracked information about participation and outcomes of individual programs.
- Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
DAY PROGRAM COORDIONATOR
THE HOME FOR LITTLE WANDERERS
04.2011 - 01.2021
- Improved communication among staff members through regular meetings and transparent reporting.
- Promoted a culture of continuous improvement by regularly evaluating program effectiveness and implementing necessary changes.
- Created individualized support plans tailored to each participant''s unique needs and goals.
- Supervised completion of required and designated program documents such as specific diet protocols, community participation reports and attendance or utilization reports.
- Developed innovative strategies that promoted independence amongst service users while also fostering a sense of community and inclusivity.
- Established clear expectations for staff performance, providing constructive feedback as needed to foster growth in their roles.
- Empowered program participants by providing opportunities for skill-building, self-advocacy, and personal development within the program structure.
Education
Associate of Arts - EARLY CHILDHOOD DEVELOPMENT
Roxbury Community College
Boston, MA06.2001
Skills
Navigation planning
Customer Service
Data Entry
Computer Skills
Office Administration
Bilingual Spanish
Accomplishments
- Supervised team of 12 staff members.
- Collaborated with team of 12 in the development of Wellness needs.
Certification
- CPR & First Aid
- Therapeutic Crisis Intervention
- Trauma Informed Care
References
- ORIALISE GOMEZ-MORAN, ADMINISTATIVE ASSISTANT, (617) 459-1280
- MELISSA HINDS-ROBINSON, WELLNESS COORDINATOR, (917) 324-2968
- MAMI-IYE KAMARA, MILIEU SUPERVISOR, (857) 998-7273
Training
- EvolvCS
- Positive Work Culture
- Agency Directives
- Professionalism in the Workplace
- Cultural Competency
- Therapeutic Boundaries
- HIPAA
- Blood-borne Pathogens
- Nutrition and Physical Activity, I & II
- Massachusetts Privacy Laws
Languages
Spanish
Full Professional
Timeline
SENIOR ADMIN
CHILDREN FIRST
11.2023 - 03.2024
WELLNESS COORDINATOR/MILIEU SUPERVISOR
THE HOME FOR LITTLE WANDERERS
01.2021 - 06.2023
DAY PROGRAM COORDIONATOR
THE HOME FOR LITTLE WANDERERS
04.2011 - 01.2021
Associate of Arts - EARLY CHILDHOOD DEVELOPMENT
Roxbury Community College
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