Yadriana Roman Santana
Fort Lauderdale,FL
Summary
Yadriana Roman Santana
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess Supervisor
The Westin Hotel
Florida City, FL
05.2022 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Maintained balanced cash drawer with correct money values and accurate documentation
Education
GED -
Enrique Hart Davalos
Cuba,06.2013
Skills
- Front of House Display Creation
- Price Memorization
- Dining Crew Workflow Optimization
- Mobile Order Management
- Billing and Payment Processing
- Customer Loyalty
- Drink Orders and Service
- Call Transfers
- Guest Inquiries
- Customer Preferences
- Seating Assignment Preparation
- Reservation Documentation
- Bill Computation
- Serve Food
- Waiting Tables
- Enter Orders
- Room Preparation
- Warm and Friendly
- Phone Inquiries
- Check Payment Processing
Certification
- Certified MARKETING &RR.PP. CENTRO DE DESARROLLO ARTESANAL INDUSTRIAL QUITRIN, CUBA.
Timeline
Hostess Supervisor
The Westin Hotel
05.2022 - 08.2023
GED -
Enrique Hart Davalos