Yael Charles
McDonough,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tea Barista
Ding Tea
McDonough , GA
2023.08 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Labeled containers of milk for use in Tea drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Described menu items to customers and suggested products based on stated preferences.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Collected payments and provided accurate change.
Art Department TA/Intern
MHS
McDonough , GA
2022.01 - Current
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assisted with developing marketing materials for programs.
- Participated in brainstorming sessions to generate ideas for new initiatives or improvements to existing ones.
- Prepared presentations for fundraising
- Designed costumes and stage sets
- Provided administrative support to the Program Director, including scheduling meetings and preparing reports.
McDonough HS Student FFA Officer
MHS
McDonough , GA
2021.02 - 2023.05
- Assisted with coordinating monthly FFA meetings and reported on student lead activities.
- Represented the chapter at state conferences while serving as a role model for younger members.
- Studied and fostered farm animals such as bunnies, chickens and goats in school's agriculture class
- Great understanding of soil and water handling for testing
- Assisted with public relations and communication for the Agriculture class with photo upload to social media; created and distributed flyers, brochures, emails, and other promotional materials for events.
Nail Salon Receptionist
Nail Barn
McDonough , GA
2021.06 - 2023.01
- Greeted customers and provided exceptional customer service.
- Processed payments for services rendered.
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Scheduled appointments using salon software system.
- Assisted in training new receptionists on proper use of the salon software system.
- Responsible for opening and closing the reception area each day according to set guidelines.
- Managed the front desk area by ensuring that it was always neat and presentable.
- Resolved customer complaints in a professional manner.
- Developed strong customer relationships by making clients feel comfortable and employing great listening skills.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Addressed return customers by name to develop customer-company relationships.
Education
High School Diploma -
McDonough High School
McDonough, GA2024-06
Skills
Knowledge of Microsoft Word, Excel, PowerPoint, and Google Docs
• Skill in effective communication, both verbally and in writing.
• Ability to meet and deal with employees and the public in an effective and courteous manner.
• Ability to get along with others, and work effectively with the public and co-workers.
• Ability to work flexible hours
• Ability to multi-task and work within deadlines.
• Ability to deal with confidential and sensitive matters.
• Ability to work with and process payments for accounts within the budget and department.
Affiliations
- Caring for small animals such as: cats, dogs, bunnies, turtles
- Painting, drawing, sculpting,
- Design such as stage sets and costumes
- Baking
- SInging
Certification
- GA Valid driver's license
Accomplishments
- Honor Graduate
- 3.5 GPA
- Honor Chorus
- Art pathway completion
References
References available upon request.
Timeline
Tea Barista
Ding Tea
2023.08 - Current
Art Department TA/Intern
MHS
2022.01 - Current
Nail Salon Receptionist
Nail Barn
2021.06 - 2023.01
McDonough HS Student FFA Officer
MHS
2021.02 - 2023.05
High School Diploma -
McDonough High School
- GA Valid driver's license
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