Yael Charles
McDonough,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tea Barista
Ding Tea
McDonough, GA
08.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Labeled containers of milk for use in Tea drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Described menu items to customers and suggested products based on stated preferences.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Collected payments and provided accurate change.
Art Department TA/Intern
MHS
McDonough, GA
01.2022 - Current
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assisted with developing marketing materials for programs.
- Participated in brainstorming sessions to generate ideas for new initiatives or improvements to existing ones.
- Prepared presentations for fundraising
- Designed costumes and stage sets
- Provided administrative support to the Program Director, including scheduling meetings and preparing reports.
McDonough HS Student FFA Officer
MHS
McDonough, GA
02.2021 - 05.2023
- Assisted with coordinating monthly FFA meetings and reported on student lead activities.
- Represented the chapter at state conferences while serving as a role model for younger members.
- Studied and fostered farm animals such as bunnies, chickens and goats in school's agriculture class
- Great understanding of soil and water handling for testing
- Assisted with public relations and communication for the Agriculture class with photo upload to social media; created and distributed flyers, brochures, emails, and other promotional materials for events.
Nail Salon Receptionist
Nail Barn
McDonough, GA
06.2021 - 01.2023
- Greeted customers and provided exceptional customer service.
- Processed payments for services rendered.
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Scheduled appointments using salon software system.
- Assisted in training new receptionists on proper use of the salon software system.
- Responsible for opening and closing the reception area each day according to set guidelines.
- Managed the front desk area by ensuring that it was always neat and presentable.
- Resolved customer complaints in a professional manner.
- Developed strong customer relationships by making clients feel comfortable and employing great listening skills.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Addressed return customers by name to develop customer-company relationships.
Education
High School Diploma -
McDonough High School
McDonough, GA06-2024
Skills
Knowledge of Microsoft Word, Excel, PowerPoint, and Google Docs
Skill in effective communication, both verbally and in writing
Ability to meet and deal with employees and the public in an effective and courteous manner
Ability to get along with others, and work effectively with the public and co-workers
Ability to work flexible hours
Ability to multi-task and work within deadlines
Ability to deal with confidential and sensitive matters
Ability to work with and process payments for accounts within the budget and department
Affiliations
- Caring for small animals such as: cats, dogs, bunnies, turtles
- Painting, drawing, sculpting,
- Design such as stage sets and costumes
- Baking
- SInging
Certification
- GA Valid driver's license
Accomplishments
- Honor Graduate
- 3.5 GPA
- Honor Chorus
- Art pathway completion
References
References available upon request.
Timeline
Tea Barista
Ding Tea
08.2023 - Current
Art Department TA/Intern
MHS
01.2022 - Current
Nail Salon Receptionist
Nail Barn
06.2021 - 01.2023
McDonough HS Student FFA Officer
MHS
02.2021 - 05.2023
High School Diploma -
McDonough High School
- GA Valid driver's license
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