Yahaira Altamirano
Chandler
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Community Choice Financial Inc.
Guadalupe
09.2024 - Current
- Oversaw daily operations of a title lending store, managing loan originations, renewals, collections, and customer service in full compliance with state and company regulations.
- Increased store profitability by implementing local outreach strategies, improving customer retention, and expanding the client base through targeted community engagement.
- Maintained 100% compliance with regulatory audits by ensuring accurate title documentation, lien recording, and adherence to TitleMax policies and lending laws.
- Managed cash flow, reconciliations, and end-of-day financial reports
- Resolved customer disputes and account issues, improving customer satisfaction scores by delivering clear communication, flexible solutions, and proactive support.
Admin Assistant
Lighthouse Psychiatry
06.2023 - 06.2024
- Established workflow processes, input data into systems, and managed schedules
- Answered telephones and emails in a prompt manner, taking messages and transferring calls.
- Maintained electronic and paper databases and filling systems with utmost accuracy.
- Updated calendars to reflect staffing changes and special office events.
Sales Associate
Eddie Bauer
07.2022 - 06.2024
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Demonstrated product features and capabilities to clients.
- Performed cleaning tasks, keeping store neat and organized.
- Generated sales reports and tracked customer data to ensure sales goals were met.
Cleaning Assistant
Ida's Cleaning Services
09.2018 - 12.2021
- Disinfected and cleaned bathroom areas, refilling dispensers.
- Leveraged equipment and solutions to restore surface appearance of carpets and upholstery.
- Dusted and wiped down decorative structures, baseboards and common surfaces.
- Swept and mopped floors and vacuumed carpets.
Caretaking
Self-employed
01.2016 - 09.2018
- Developed trusting relationships with parents and adhered to adult instructions regarding child supervision.
- Prepared snacks and cooked meals for children using available food items.
- Responded to emergency situations and notified parents regarding accidents and child safety.
- Entertained and engaged with children using games, crafts and other activities.
Education
High School Diploma -
Intelli Charter High School
Chandler, AZ06.2023
Behavioral Health Technician Certification - Behavioral, Mental, Social Health
East Valley Institute of Technology
Mesa, AZ05.2023
Psychology 101
Mesa Community College
Skills
- Teamwork
- Communication
- Time Management
- Account management
- Customer service
- Conflict resolution
- Expense tracking
- Performance metrics evaluation
Certification
- Article 9 Training
- CPR certified
- Physiological First Aid (Issued August 2022)
- IVP Fingerprint Clearance Card (#IVP0951892 EXP: 12/29/2028)
- Safetalk Certification
Languages
English
Languages
English
Professional
Spanish
Limited
Timeline
Store Manager
Community Choice Financial Inc.
09.2024 - Current
Admin Assistant
Lighthouse Psychiatry
06.2023 - 06.2024
Sales Associate
Eddie Bauer
07.2022 - 06.2024
Cleaning Assistant
Ida's Cleaning Services
09.2018 - 12.2021
Caretaking
Self-employed
01.2016 - 09.2018
High School Diploma -
Intelli Charter High School
Behavioral Health Technician Certification - Behavioral, Mental, Social Health
East Valley Institute of Technology
Psychology 101
Mesa Community College
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