Yahaira Garcia
Binghamton,NY
Summary
Highly skilled healthcare professional with extensive expertise in medical billing and coding. Accurately processes patient data and insurance claims, ensuring full compliance with regulations. Thrives in a collaborative team environment and consistently achieves outstanding results. Adaptable to changing needs and possesses in-depth knowledge of medical terminology, coding systems, and electronic health records. Known for reliable and efficient work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Practice Associate II
Columbia University Fertility Center
06.2023 - 02.2024
- Adhered to stringent HIPAA guidelines to safeguard patient privacy increasing information security by 80%
- Updated patient information and insurance details operation electronic medical records (EMR) systems maintaining and protecting health information of 200+ patients
- Registered patients and completed associated paperwork to ensure accurate and updated records, processing insurance details collaborating with 14 doctors
- Executed various administrative tasks, including filing, copying, and faxing documents with a team of 2 organizing file uploads on internal portal preventing misuse of classified information
- Delivered empathetic care to patients during appointments and phone consultations, fostering a reassuring and positive atmosphere within practice improving patient feedback rating by 50%
- Collected payments from patients and scanned identification and insurance cards increasing processing efficiency by 40%
Senior Medical Secretary
Weill Cornell Medicine
01.2021 - 04.2023
- Ensured confidentiality of information and adhered to HIPAA guidelines to uphold patient trust verifying insurance for 150+ patients arranging referrals and seeking patients signatures on necessary paperwork
- Managed organization of paperwork, including charts and reports, to meet office and patient requirements reducing delay in file access by 80%
- Interacted with 15+ patients courteously, securing positive feedback on patient care information addressing inquiries and facilitating appointment scheduling
- Completed administrative patient intakes, including case histories, insurance details, and mandated forms for correct registrations at the Sleep Center of 400+ patients ensuring completion of forms
- Provided support for office staff and operational needs through various administrative tasks, undertook storage and distribution supplies to support office of 12+ employees
- Managed inventory and clerical space by placing new supply orders and restocking as necessary to ensure new products were ordered in a timely manner with 2 managers
- Uphold high levels of patient satisfaction through exceptional customer service skills on phone interactions and face-to-face encounters during an 8 hour shift with consistent appreciation
Vision Receptionist
Ezra Medical Center
01.2019 - 01.2020
- Managed incoming calls by promptly answering and directing to various departments, facilitating seamless internal communication, and reducing spam calls by 65%
- Replenished supplies and processed purchase orders to sustain inventory levels, expedited 14+ outstanding purchase orders
- Greeted and assisted incoming visitors and patrons with proficiency and warmth, using effective and efficient communication skills to maintain quality customer service
- Played a pivotal role in upholding office efficiency through execution of diverse administrative duties, including data entry, duplication, scanning, and transmission of documents, thereby boosting productivity by 55 %
Home Health Aide Coordinator
Signature Care
01.2018 - 01.2019
- Monitored incident reports involving home health aides to identify trends or patterns requiring attention or improvement efforts discussing quality improvement practices with 10+ team members on a weekly basis
- Reduced caregiver turnover rates by fostering supportive relationships with aides through mentoring sessions, performance evaluations, and feedback discussions with productivity increasing by 35%
- Enhanced overall patient experience within agency's service area through frequent client follow-ups, establishing relationships, and supervising communication with 20+ caseworkers
- Facilitated smooth transitions between care settings by working closely with discharge planners and case managers, determining needs of 150+ patients
Education
Medical Billing And Coding Certificate - Medical Billing And Coding
Purdue University Global
West Lafayette, IN04.2025
High School Diploma -
New Utrecht High School
Brooklyn, NY06.2014
Skills
- Appointment Organization
- Accurate Data Management
- Customer Support Expertise
- Skilled in Telephone Communication
- Bilingual Spanish Translation Services
- Office Administration Expertise
- Effective Time Management
- Collaborative Teamwork
- ICD-10 Coding Skills
- Claims Processing Support
- Accurate Payment Posting
- Experience in HIPAA Compliance
Certification
- Certified Billing and Coding Specialist - National Healthcare Association - 03/2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Practice Associate II
Columbia University Fertility Center
06.2023 - 02.2024
Senior Medical Secretary
Weill Cornell Medicine
01.2021 - 04.2023
Vision Receptionist
Ezra Medical Center
01.2019 - 01.2020
Home Health Aide Coordinator
Signature Care
01.2018 - 01.2019
Medical Billing And Coding Certificate - Medical Billing And Coding
Purdue University Global
High School Diploma -
New Utrecht High School
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