Yahaira Gutierrez

Sterilization February 2022- Nov 2022

• Followed standard practices to guarantee a safe environment.
• Operated sterilization equipment and inspected instruments for proper function and cleanliness, maintained chairside sterile after each patient to ensure disinfection and procedural readiness.
• Ensured clinic area was clean, organized, and well- maintained to support a safe and efficient work environment.

Records Nov 2022- Sept 2024

• Welcomed new and returning patients, clearly explained upcoming procedures, and addressed any questions or concerns to ensure comfort and understanding.
• Captured high quality diagnostic intraoral and extraoral photographs, including Panoramic and Cephalometric X-rays, as well as digital impression scans.
• Utilized Dolphin Imaging & Management software for patient records.
• Maintained accurate patient records and ensured timely updates to support the doctors treatment planning and clinical decisions.

• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained up-to-date knowledge of store policies regarding payments, returns , exchanges and security practices.
• Trained new cashiers on register operations, costumer service protocols, and company procedures to ensure smooth onboarding and consistent performance.
• Operated cash register and POS to process sales transactions and handled payments.
• Enhanced customer satisfaction by providing efficient and friendly service during checkout.
• Assisted and answered costumers questions about products and services and effectively resolved any issues or complaints in a courteous manner.

• Created a safe and nurturing environment for children and ensured their well- being by following established and safety standards.
• Planned and implemented age appropriate activities to foster development and monitored children's behaviors and provided guidance when needed.
• Communicated with children's parents and guardians about daily activities, behaviors, an related issues and responded to any questions or concerns.
• Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
• Maintained cleanliness by following important procedures, guidelines, and safety protocols.