Denita Polite
St Augustine,Florida
Summary
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
E911 Records Technician
Chatham County 911
Savannah, GA
07.2025 - 02.2026
- Facilitated teletype operations to optimize communication efficiency.
- Entered and updated clear and cancel notifications for wanted/missing persons and lost or stolen property using GCIC system.
- Facilitated collaboration with agencies maintaining CJIS service agreements with Chatham 911 Communications.
- Delivered comprehensive services to meet client needs.
- Executed revisions, proofreading, and validation of records within GCIC database.
- Facilitated customer interactions and collaborated with departmental personnel.
- Established and managed comprehensive records for Chatham 911 communications services.
- Executed information compilation utilizing diverse computer systems and software applications.
- Executed thorough review, proofreading, and validation of records in GCIC database.
- Assisted in organizing and maintaining filing systems, logs, and records. Helped ensure files are easily accessible and up to date. Supported team members in retrieving necessary documents efficiently.
- Managed confidential information while ensuring compliance with all applicable laws and regulations regarding records management.
- Facilitated communication by answering telephones and relaying messages. Provided assistance by answering questions and offering information. Forwarded calls to appropriate personnel as needed.
- Addressed customer concerns, complaints, and requests with prompt and effective solutions.
- Typed letters, memoranda, forms, orders, and correspondence with precision and attention to detail.
- Acquired, evaluated, and distributed data efficiently.
- Executed additional responsibilities as assigned to support team objectives.
Night Auditor
River Street Inn
Savannah, GA
09.2024 - 11.2025
- Facilitated seamless guest arrivals by delivering essential information for an enjoyable experience.
- Reviewed and reconciled daily shift reports and accounts to ensure financial accuracy and compliance.
- Facilitated daily wake-up calls and managed booking schedules.
- Oversaw timely completion of end-of-day tasks across multiple departments.
- Addressed guest inquiries, concerns, and complaints to enhance customer satisfaction.
- Handled incoming calls and facilitated reservation bookings.
- Executed end-of-day computer functions to ensure timely completion by shift's end.
- Facilitated preparation of guest bills for next-day checkouts and processed reservation cards.
Store Manager
Sisters of the New South
Savannah, GA
10.2010 - 07.2017
- Facilitated teletype operations to optimize communication efficiency.
- Entered and updated clear and cancel notifications for wanted/missing persons and lost or stolen property using GCIC system.
- Facilitated collaboration with agencies maintaining CJIS service agreements with Chatham 911 Communications.
- Delivered comprehensive services to meet client needs.
- Executed revisions, proofreading, and validation of records within GCIC database.
- Facilitated customer interactions and collaborated with departmental personnel.
- Established and managed comprehensive records for Chatham 911 communications services.
- Executed information compilation utilizing diverse computer systems and software applications.
- Executed thorough review, proofreading, and validation of records in GCIC database.
- Assisted in organizing and maintaining filing systems, logs, and records. Helped ensure files are easily accessible and up to date. Supported team members in retrieving necessary documents efficiently.
- Managed confidential information while ensuring compliance with all applicable laws and regulations regarding records management.
- Facilitated communication by answering telephones and relaying messages. Provided assistance by answering questions and offering information. Forwarded calls to appropriate personnel as needed.
- Addressed customer concerns, complaints, and requests with prompt and effective solutions.
- Typed letters, memoranda, forms, orders, and correspondence with precision and attention to detail.
- Acquired, evaluated, and distributed data efficiently.
- Executed additional responsibilities as assigned to support team objectives.
Teller
South State Bank
Savannah, GA
12.2022 - 06.2025
- Executed teller responsibilities with precision and accuracy. Assisted customers with transactions and inquiries. Maintained cash drawer and balanced daily transactions.
- Executed transaction processing for savings, checking, and loan accounts.
- Ensured maintenance of a clean and organized work environment.
- Facilitated guidance and training for new tellers to enhance team performance.
- Facilitated customer access to safe deposit boxes, ensuring security and compliance.
- Managed savings withdrawals and check cashing processes within established limits and guidelines.
- Facilitated sales of certified checks to enhance customer financial transactions.
- Executed daily transaction balancing to ensure financial accuracy.
- Executed servicing and balancing of ATMs to ensure operational efficiency.
- Implemented branch capture system to enhance operational efficiency.
- Ensured compliance with policies and procedures during transaction completion.
- Ensured adherence to branch security protocols and audit procedures.
- Ensured timely and accurate distribution of branch documentation post-customer engagement.
- Spearheaded initiatives to drive organizational improvements.
- Executed comprehensive functions of a Field Service Representative to ensure operational efficiency.
- Assisted customers in opening new deposit accounts. Provided information on bank products and financial services. Supported clients in understanding available options.
- Assisted customers with stop payments and wire transfers. Supported maintenance functions to ensure smooth operations.
- Managed tasks within established parameters to ensure compliance with organizational standards.
- Clarified policies and procedures to enhance customer understanding and compliance.
- Executed comprehensive project management strategies to ensure timely delivery of objectives.
- Managed complex customer inquiries, ensuring efficient redirection to appropriate resources.
- Executed essential tasks to ensure operational efficiency.
- Transformed customer problems and complaints into opportunities for enhanced satisfaction and loyalty.
- Assisted in delivering services to clients by coordinating schedules and resources. Supported team members in achieving project goals through effective communication. Contributed to maintaining high standards of service quality.
- Demonstrated expertise in financial services provided by the bank.
- Demonstrated genuine appreciation for customer time and business interactions.
- Distributed business cards to establish professional connections.
- Assisted clients with stop payments and wire transfers. Supported various banking services to enhance customer satisfaction. Facilitated smooth transactions for clients in need.
- Ensured adherence to branch security protocols and audit procedures.
- Ensured timely and accurate distribution of branch documentation post-customer engagement.
- Spearheaded initiatives to drive organizational improvements.
Night Auditor
Marriott
Jacksonville, FL
01.2021 - 12.2022
- Oversaw nightly financial transactions and resolved discrepancies in cash flow.
- Facilitated guest check-ins and check-outs, ensuring operational efficiency during peak hours.
- Oversaw security system monitoring and executed property inspections to ensure safety compliance.
- Compiled and analyzed comprehensive daily reports on occupancy rates and revenue performance.
- Collaborated with housekeeping to guarantee timely room readiness for incoming guests.
- Facilitated guest inquiries by delivering exceptional service to elevate satisfaction levels.
- Established new procedures to enhance audit processes and drive efficiency.
- Mentored junior staff on night audit responsibilities, enhancing team collaboration and efficiency.
- Executed night audit for guest ledgers, ensuring accurate closure of bank and cash registers.
- Managed night auditing processes for daily room occupancy and hotel revenue.
- Oversaw cash and credit card payment transactions at front desk to enhance accuracy and efficiency.
- Managed emergency situations with composure and professionalism, prioritizing guest safety at all times.
Associate Banker
Chase Bank
Savannah, GA
10.2019 - 12.2022
- Facilitated support for branch manager and Lao to ensure seamless completion of customer financial transactions.
- Ensured compliance with all policies, procedures, and regulatory banking standards while executing tasks accurately and efficiently.
- Defined and documented project requirements to ensure alignment with stakeholder expectations.
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to the organization of project documentation for easy access.
- Assisted branch operations by providing support in various tasks. Helped team members achieve project goals through collaboration. Contributed to overall branch success by participating in key initiatives.
- Collaborated with branch manager to establish a positive and welcoming branch atmosphere.
- Assisted in enhancing customer interactions to improve satisfaction levels. Supported initiatives to foster a vibrant and engaging workplace culture. Collaborated with teams to implement strategies that elevate customer experience.
- Facilitated customer transactions by processing payments and providing assistance.
- Facilitated introductions between customers and branch team members to foster relationships and provide specialized assistance.
- Assessed and analyzed financial needs to inform strategic planning.
- Facilitated customer account access by implementing and promoting self-service options.
- Provided support 24 hours a day, 7 days a week to ensure continuous operations. Responded promptly to inquiries and issues at all times. Assisted teams in maintaining service availability around the clock.
- Assisted branch manager in overseeing all facets of branch operations, ensuring adherence to loss control compliance standards.
- Established and enforced audit standards to ensure compliance and accuracy.
- Facilitated scheduling processes to optimize team efficiency.
- Assisted in managing branch operations during absence of branch manager or designated banker. Supported team members in executing daily tasks and maintaining service standards. Provided guidance to staff to ensure smooth workflow and customer satisfaction.
- Articulated branch priorities consistently throughout the day.
- Assisted customers and branches in achieving their goals by providing support and resources. Helped teams implement effective solutions to enhance performance. Contributed to overall success through collaboration and communication.
- Assisted customers in understanding and utilizing bank products and services. Provided support in addressing customer inquiries and resolving issues. Delivered exceptional service to enhance customer satisfaction.
- Facilitated client education on effective utilization of available access channels.
- Guided customers in mastering self-service and digital platform functionalities.
- Assisted in developing innovative banking solutions to enhance customer experience. Supported teams in implementing new technology products to streamline operations. Contributed to training sessions for staff on latest banking technologies.
- Assisted customers with traditional banking inquiries and complex service transactions. Provided support to ensure customer satisfaction and resolve issues effectively.
- Prioritized customer needs to drive service excellence and satisfaction.
- Executed proactive customer outreach initiatives to assess satisfaction and introduce innovative tools.
- Assisted clients in identifying banking options to meet financial needs. Supported investment strategies to align with personal goals. Facilitated discussions on financial planning and budgeting.
Night Auditor
Kimpton Hotels & Restaurants
Savannah, GA
09.2018 - 02.2020
- Reviewed and processed nightly financial reports to ensure transaction accuracy.
- Oversaw front desk operations, ensuring efficient guest check-ins and check-outs.
- Addressed and resolved guest inquiries and issues efficiently.
- Executed comprehensive audits of cash drawers to ensure financial accuracy.
- Oversaw security system operations to safeguard guests and property.
- Partnered with housekeeping teams to uphold and enhance overnight cleanliness standards.
- Facilitated training sessions for new staff on operational procedures and customer service protocols.
- Streamlined nightly closing procedures to enhance operational efficiency.
- Managed account balances and generated daily reports to ensure accuracy of totals.
- Oversaw financial record maintenance by meticulously balancing daily revenue reports and resolving discrepancies.
- Exhibited expertise in software systems for reservation management, billing adjustments, and report generation.
- Fostered a positive work environment by exemplifying professionalism, enthusiasm, and dedication to guest satisfaction during overnight shifts.
- Compiled comprehensive end-of-shift reports detailing significant incidents and areas for management improvement.
- Optimized check-in and check-out procedures to enhance guest experience during overnight hours.
- Input customer data into room management system and ensured timely updates for room changes.
- Executed effective problem-solving strategies to address logistical challenges during nightly operations.
Supervisor
Compass Group USA
Atlanta, GA
07.2017 - 08.2018
- Directed subordinates by providing clear instructions and orders.
- Oversaw accountability for team performance and employee actions.
- Established a loyal customer base and fostered strong relationships with restaurant patrons.
- Executed accurate counting and timely depositing of cash drops into business accounts.
- Achieved seamless operations through effective employee scheduling that maximized staff utilization.
- Established a loyal customer base and fostered strong relationships with restaurant patrons.
- Enforced compliance with rules and guidelines to maintain operational integrity.
- Achieved high customer satisfaction by delivering prompt service during order taking and food serving.
- Assisted in planning and scheduling events to ensure smooth execution. Coordinated logistics and resources for various activities. Supported team members in achieving event objectives.
- Assisted in organizing menus and décor for events. Supported filing processes to maintain accurate records. Processed large payments efficiently to ensure smooth transactions.
- Managed administrative tasks and coordinated office activities.
- Assisted in marketing initiatives to enhance brand visibility. Supported promotional activities to engage target audiences. Collaborated with teams to develop marketing materials.
Education
BBA - Computer And Information Sciences
Savannah State University
Savannah, GASkills
- Document scanning
- Records management
- Electronic filing systems
- Database maintenance
- Clerical skills
- Appointment scheduling
- Numeracy skills
- Computer operations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Compliance awareness
- Sales proficiency
- Strong numeracy skills
- Client confidentiality
- Transaction processing
- Credit solutions guidance
- Banking software
- Data entry
- Microsoft office
- Customer account management
- Customer relationship management (CRM)
- Order and refund processing
Certification
- CNP - Certified Notary Public
Timeline
E911 Records Technician
Chatham County 911
07.2025 - 02.2026
Night Auditor
River Street Inn
09.2024 - 11.2025
Teller
South State Bank
12.2022 - 06.2025
Night Auditor
Marriott
01.2021 - 12.2022
Associate Banker
Chase Bank
10.2019 - 12.2022
Night Auditor
Kimpton Hotels & Restaurants
09.2018 - 02.2020
Supervisor
Compass Group USA
07.2017 - 08.2018
Store Manager
Sisters of the New South
10.2010 - 07.2017
BBA - Computer And Information Sciences
Savannah State University