Michele Flores
The START Center for Cancer Care
San Antonio
14
years of professional experience
Detail-oriented health information professional with experience supporting compliant medical records operations, release of information requests, and clinical documentation. Known for verifying patient details, maintaining accurate records, and improving workflow efficiency through quality control.
Work History
Medical Records and Health Information Technician
10 Years 7 Months- Managed patient records within electronic health record systems, ensuring accuracy, completeness, and accessibility.
- Processed release of information requests while maintaining HIPAA compliance and confidentiality standards.
- Retrieved, indexed, and filed oncology documentation to support efficient chart availability for clinical staff.
- Verified patient demographics and record details to reduce errors in medical documentation workflows.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
Medical Receptionist
1 Year 8 Months- Verified insurance eligibility and collected required documentation before visits.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Managed patient appointments efficiently, reducing wait times significantly.
- Improved office ambiance, selecting music and reading materials for waiting area.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled appointments, coordinated provider calendars, and reduced front desk bottlenecks.
- Answered multi-line phones, triaged inquiries, and routed calls to appropriate clinical staff.
- Maintained electronic medical records with precise chart updates and confidential information handling.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Receptionist
6 Months- Managed patient check-in and check-out processes with accurate demographic and insurance updates.
- Scheduled appointments, coordinated provider calendars, and reduced front desk bottlenecks.
- Answered multi-line phones, triaged inquiries, and routed calls to appropriate clinical staff.
- Maintained electronic medical records with precise chart updates and confidential information handling.
- Resolved scheduling conflicts and patient concerns while preserving efficient front office workflow.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Medical Assistant Certificate - Medical Assistant
Skills
HIPAA compliance
HIPAA standards
Patient confidentiality
Medical records management
Record keeping
Quality assurance checks
Information verification
Patient support
HIPAA standards
Medical terminology
Document scanning
Document processing
Document imaging
Records administration
Record keeping
Customer service
Patient inquiries
Adaptability to change
Decision-making
Data analysis
Timeline
Medical Records and Health Information Technician
The START Center for Cancer Care
04.2016 - CurrentRead More
Medical Receptionist
Seven Oaks Women's Center
02.2014 - 10.2015Read More
Medical Receptionist
ENT of San Antonio
04.2013 - 10.2013Read More
San Antonio Medical And Dental Assistants
Medical Assistant Certificate from Medical Assistant
Read More