Open To Work
Yahaira Ivette Norris-Gonzalez
Customer Service
New Braunfels,TX
Work Preference
Summary
Over ten years of administrative assistance and customer service experience in a variety of settings. Highly motivated, accurate, thorough and precise in attention to details. Excellent organizational skills. Major strength in completing multifaceted tasks within time constraints allotted. Cooperative and team player. I have the drive and willingness to help maintain a unit and to participate in special projects when needed.
Overview
21
21
years of professional experience
Work History
Client Service Representative / Biller
Interim HealthCare: Home Care
New Braunfels, TX
10.2023 - 07.2025
- Received incoming calls from patients and nurses regarding nurse visits and patient information.
- Verify clinical documentation submitted to ensure all is within agency guidelines.
- Inventory Management of Supply Closet and input supplies from requisition forms
- Process, correct and Post payroll in a timely manner for each Pay Period
- Use of Kinnser Program to verify Therapist visits and cross reference new therapy evaluations into Interlink Software
- Sent out therapy referrals to contracting companies for patients.
- Scheduled patients based on nursing frequency.
- Scanning of patient records and documentation pertaining to Agency following HIPAA regulations.
- Provided exceptional customer service to clients and families, ensuring satisfaction with care services.
- Coordinated care schedules and managed client appointments effectively for optimal service delivery.
Clinical Intake Specialist
Halcyon Home Healthcare & Hospice
San Marcos, TX
01.2023 - 05.2023
- Entered patient’s demographics and insurance information into Kinnser Software to create records.
- Entered referrals received from email, Navi Health and Allscripts databases.
- Sent patient’s insurance to get verified through the Authorization department.
- Sent patients to be scheduled for nurse visits.
- Verify Medicare insurance information from Palmetto GBA.
- Answered phones and forwarded to proper department.
Intake Coordinator
Interim HealthCare: Home Care and Hospice
New Braunfels, TX
07.2012 - 01.2023
- Entered referrals received from email, Navi Health and Allscripts databases.
- Verify insurance information from Palmetto GBA, TMHP and Way Star portals.
- Verify current and previous HH and Hospice services with other facilities.
- Obtained MBI’s and entered Physicians from Texas Medical Board and NPI Registry.
- Answered phones and light office work.
Hospice NOE and Audit Processor
Interim HealthCare: Home Care and Hospice
San Antonio, TX
08.2014 - 08.2018
- Created daily Event Audit Reports for submission and review by immediate supervisor.
- Submission/Monitoring of Notice of Elections to Medicare to ensure full reimbursement.
- Reviewed patient claims for accuracy, content, and communicated with branches required information for completion.
- After reviewing claims, I prepared and transmitted claims using Suncoast, Palmetto GBA, and eSolutions.
- Follow up on unpaid claims within standard billing cycle time frame.
- Answer all patient or insurance telephone inquiries pertaining to assigned accounts.
- Review and process Hospice Death and Discharge claims per regulation and company compliance rules.
- Exporting of manual entry of GIP (General Inpatient) Medications from Optum Pharmacy database.
Client Service Representative
Warehouse Associate Toys R Us/Babies R Us Co.
Puyallup, WA/Selma, TX
07.2012 - 08.2014
- Received incoming calls from patients and nurses regarding nurse visits and patient information.
- Verify clinical documentation submitted to ensure all is within agency guidelines.
- Inventory Management of Supply Closet and input supplies from requisition forms
- Process, correct and Post payroll in a timely manner for each Pay Period
- Use Kinnser Program to verify Therapist visits and cross reference new therapy evaluations into Interlink Software
- Sent out therapy referrals to contracting companies for our patients.
- Scheduled patients based on nursing frequency.
- Scanning of patient records and documentation pertaining to Agency following HIPAA regulations.
- Navigate Management Workstation (MWS) to obtain and maintain all daily SIS reporting and metrics (Floor Capacity, Not On Floor (NOF's), Bay Audits, Item Discrepancies, etc).
- Ensure all ticket sets from trucks and NOF reports are built and placed for sale in a timely fashion.
- Keep up with all cleanliness standards and safety issues per the Standards of Excellence book.
- Load and unload merchandise as it is received from trucks onto U-boats, wooden platforms, and pallets.
- Responsible for all overstock and perimeter storage on the sales floor to include SIS upkeep of these locations.
U.S. Army, 1st Brigade 25th Infantry Division, B Company
Fort Lewis, WA
07.2004 - 09.2008
- Establish and maintain stock records and other documents such as inventory, material control, accounting, and supply reports.
- Establish and maintain automated and manual accounting records, posts receipts and turn ins and perform dues-ins and dues-outs accounting.
- Correct errors and exception documents.
- Review and verify quantities received against bills of lading, contracts, purchase requests and shipping documents.
- Unload, unpack, visually inspect, count, segregate, palletize and store incoming supplies and equipment.
- Maintain stock locator system and administer document control procedures.
- Perform prescribed load list (PLL) and shop stock list (SSL) duties in manual and automated supply applications.
- Operate material handling equipment (MHE).
- Repair and construct fiberboard or wooden containers, shelving, and other storage aids.
- Prepare, annotate, and distribute shipping documents.
- Perform accounting and sales functions in self-service supply.
- Simplify and standardize the collection and use of maintenance data.
- Raise the quality and accuracy of performance, cost, backlog, man-hour, and parts data through improved maintenance management.
- Dispatched military vehicles for training.
- Improve readiness management and visibility by providing equipment status and asset data.
- Assisted and oversaw operations of supply rooms, include inventorying, stocking shelves, purchasing supply items, and issuing parts or supplies to personnel.
- As Squad Leader, I was responsible for soldiers and ensured that they received necessary instructions and were properly trained to perform their jobs.
Education
Bachelor of Arts - Sociology
University of Maryland
College Park, MD01-1998
Active-Duty Military - Logistics Supply Specialist
Fort Lee, VA01-2004
Skills
- Learn and implement the mission of the organization
- Adhere to all Company policies and procedures
- Demonstrate flexible and efficient time management techniques
- Prioritize workload to meet productivity standards and applicable deadlines
- Establish and maintain positive interpersonal relationships
- Bilingual in English and Spanish
Timeline
Client Service Representative / Biller
Interim HealthCare: Home Care
10.2023 - 07.2025
Clinical Intake Specialist
Halcyon Home Healthcare & Hospice
01.2023 - 05.2023
Hospice NOE and Audit Processor
Interim HealthCare: Home Care and Hospice
08.2014 - 08.2018
Intake Coordinator
Interim HealthCare: Home Care and Hospice
07.2012 - 01.2023
Client Service Representative
Warehouse Associate Toys R Us/Babies R Us Co.
07.2012 - 08.2014
U.S. Army, 1st Brigade 25th Infantry Division, B Company
07.2004 - 09.2008
Bachelor of Arts - Sociology
University of Maryland