Yahaira Patino
Chicago,IL
Summary
Driven professional with extensive experience in hospitality, notably at At Your Service, where I excelled in guest satisfaction and complaint resolution. Skilled in both computer applications and creating memorable guest experiences, I consistently enhanced customer service, demonstrating a keen eye for detail and the ability to manage high-pressure situations effectively.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
At Your Service
1901 W Madison St, Chicago, IL 60612
10.2022 - 04.2024
- Welcomed guests on arrival, displaying a professional and friendly approach.
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies promptly and courteously.
Host
D'nuez
2000 W 18th St, Chicago, IL 60608
09.2023 - 12.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Phoenix Military Academy
145 S Campbell Ave, Chicago, IL 6061205.2024
Skills
- Detail Oriented
- Issue Resolution
- Complaint Handling
- Guest experiences
- Customer Service
- Computer Skills
- Guest accommodations
Languages
Spanish
Full Professional
Timeline
Host
D'nuez
09.2023 - 12.2023
Guest Service Representative
At Your Service
10.2022 - 04.2024
High School Diploma -
Phoenix Military Academy