Yahaira B. Roque Cortijo
Public Partnerships Home Care LLC
Rochester,NY
22
years of professional experience
Experienced with delivering comprehensive patient care and support. Utilizes excellent interpersonal skills to enhance patient comfort and satisfaction. Knowledge of assisting healthcare providers with medical procedures and patient monitoring.
Work History
Patient Care Assistant
7 Years 4 Months- Monitored patient vital signs, ensuring timely reporting of changes to healthcare providers.
- Educated patients and families on treatment protocols, improving understanding and adherence to care plans.
- Supported care plans by documenting patient progress and communicating with interdisciplinary teams.
- Assisted patients with daily living activities, enhancing overall comfort and well-being.
PCA/Home care
5 Months- Performed light cleaning tasks in client residences.
- Transported clients to and from appointments, ensuring timely arrivals and enhancing access to care.
- Assisted clients with daily living activities and personal care.
Production and Packing
2 Months- Operated machinery to produce high-quality products.
- Production of bagels.
- Performed labeling for production batches, maintaining accuracy.
- Prepared and packed items for shipment in a timely manner.
Production Worker
2 Months- Prepared pizza dough for baking in a high-volume kitchen.
- Operated production line to efficiently assemble food items.
- Assembled pizza boxes for packaging and delivery of orders.
Cook
6 Months- Provided high-quality food through efficient preparation and cooking.
- Operated cooking equipment in a safe manner.
- Followed specific norms for food preparations.
Research Assistant (field)
5 Years- Supervised and trained a team of ten, enhancing overall team capabilities.
- I developed and motivated my team to do our job on time and with great quality.
- Developed and motivated team to meet deadlines while maintaining high-quality standards.
- Shelled and cleaned corn and soybeans on the processing line.
- Coordinated staff schedules and assignments to optimize workflow.
Assistant Manager
4 Years- Supervised and trained five team members to enhance service quality.
- Processed customer transactions efficiently as a cashier and managed inventory and food preparation tasks to ensure smooth operations.
- Supervised daily operations to ensure efficiency and productivity across all restaurant functions.
- Implemented training programs for new staff, enhancing team performance and customer service skills.
- Developed and maintained inventory management systems, reducing waste and optimizing supply levels.
Customer Service
1 Year- Provided exceptional customer service by addressing product inquiries and resolving issues.
- Updated merchandise displays to reflect current inventory, Provided Western Union services to customers efficiently, Processed money orders for customer transactions and Operated lottery computer to manage ticket sales.
- Managed business customer service, responding to requests and concerns promptly.
- Provided exceptional customer service to promote positive movie-going experience.
- Improved customer service by providing guidance and support to court visitors.
Education
High School Diploma
Skills
Team leadership
Written and verbal communication
Thrives under pressure
Assistant management
Patient monitoring
Work under pressure
Research leadership
Patient support
Personal care assistance
Timeline
Patient Care Assistant
Public Partnerships Home Care LLC
04.2019 - CurrentRead More
PCA/Home care
Freedom Care LLC
11.2018 - 04.2019Read More
Production and Packing
Bakewise Brands
06.2018 - 08.2018Read More
Production Worker
Richmond Foods Group
01.2016 - 03.2016Read More
Cook
Mi Viejo San Juan
05.2015 - 11.2015Read More
Research Assistant (field)
Dupont Pioneer
01.2009 - 01.2014Read More
Assistant Manager
The Taco Maker
01.2005 - 01.2009Read More
Customer Service
Kmart Store
01.2005 - 01.2006Read More
Rafael Lopez Landron
High School Diploma
Read More