Yahayra Flores-Alvarado
Hempstead,New York
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Retail Associate
Tillys
06.2021 - 10.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
Customer Service Specialist
Dick Sporting Goods
10.2022 - 09.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Order Taker, Cashier
Ben's Kosher Delicatessen Restaurant & Caterers
10.2024 - 03.2025
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
The Academy Charter High School
Hempstead, NY06-2023
Skills
- Guest relations
- Cleaning skills
- Typing speed
- Money handling
- Memory retention
- Menu memorization
- Time management
- Attention to detail
- Problem resolution
- Complaint handling
- Telephone etiquette
- Relationship building
- Active listening
- Public speaking
- Emotional support
- Diversity and inclusion
- Resolution-oriented
- Mediation
- Team building
- Safety monitoring
- Issue resolution
- Call answering and routing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Order Taker, Cashier
Ben's Kosher Delicatessen Restaurant & Caterers
10.2024 - 03.2025
Customer Service Specialist
Dick Sporting Goods
10.2022 - 09.2024
Retail Associate
Tillys
06.2021 - 10.2022
High School Diploma -
The Academy Charter High School
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