Summary
Overview
Work History
Education
Skills
Timeline
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Paula Ness

Plymouth,MN

Summary

Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.

Overview

9
9
years of professional experience

Work History

Retail Associate

Cocoa Beach Pier
01.2019 - 08.2023
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Balanced and organized cash register by handling cash, counting change.

Guest Service Agent

MLSBC Cruises
05.2018 - 01.2019
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Answer questions from guests.
  • Review travel documents.

Nursing Assistant/Housekeeper

Beacon Hill Assisted Living
02.2014 - 09.2017
  • Cleaned apartments.
  • Responded to cleaning emergencies on behalf of residents with speed, ease and confidentiality..
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.

Education

High School Diploma -

Wayzata High School
Plymouth, MN
06.1989

Nursing Assistant Certificate - Nursing Assistant

Hennepin Technical College
Eden Prairie MN
2018

Skills

  • Exceeding Customer Expectations
  • Safety and Cleanliness
  • Cleaning and Maintenance
  • Dynamic Communication
  • Self-Directed Learning
  • Customer Service
  • Guest Relations
  • Listening Skills
  • Medical Recordkeeping

Timeline

Retail Associate

Cocoa Beach Pier
01.2019 - 08.2023

Guest Service Agent

MLSBC Cruises
05.2018 - 01.2019

Nursing Assistant/Housekeeper

Beacon Hill Assisted Living
02.2014 - 09.2017

High School Diploma -

Wayzata High School

Nursing Assistant Certificate - Nursing Assistant

Hennepin Technical College

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Paula Ness