Yahayra Flores-Alvarado
Hempstead,New York
Summary
Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Resident Assistant
SUNY Old Westbury
08.2025 - Current
- Facilitated conflict resolution among residents to maintain a harmonious living environment.
- Organized and led community-building events to enhance resident engagement and collaboration.
- Monitored compliance with housing policies, ensuring safety and security for all residents.
- Provided support and resources for residents facing academic or personal challenges.
- Developed educational programs focused on life skills to foster personal growth among residents.
- Collaborated with campus resources to address resident concerns effectively and efficiently.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
Deli Hostess
Stew Leonard's
04.2025 - Current
- Collaborated with kitchen and wait staff to coordinate service flow effectively.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Assisted customers in selecting deli products, ensuring satisfaction and adherence to food safety standards.
- Operated slicers and scales, maintaining equipment for optimal performance and compliance with health regulations.
- Resolved customer complaints promptly, fostering positive relationships and repeat business within the community.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Order Taker, Cashier
Ben's Kosher Delicatessen Restaurant & Caterers
10.2024 - 03.2025
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Specialist
Dick Sporting Goods
10.2022 - 09.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Retail Associate
Tillys
06.2021 - 10.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
The Academy Charter High School
06-2023
Skills
- Guest relations
- Cleaning skills
- Typing speed
- Money handling
- Memory retention
- Menu memorization
- Time management
- Attention to detail
- Problem resolution
- Complaint handling
- Telephone etiquette
- Relationship building
- Active listening
- Public speaking
- Emotional support
- Diversity and inclusion
- Resolution-oriented
- Mediation
- Team building
- Safety monitoring
- Issue resolution
- Call answering and routing
- Resident support
- Documentation and reporting
- Policy reinforcement
- Professional speaking
- Interpersonal relationships
- Peer mediation
- Mediation techniques
- Group activities
- Narcan certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Resident Assistant
SUNY Old Westbury
08.2025 - Current
Deli Hostess
Stew Leonard's
04.2025 - Current
Order Taker, Cashier
Ben's Kosher Delicatessen Restaurant & Caterers
10.2024 - 03.2025
Customer Service Specialist
Dick Sporting Goods
10.2022 - 09.2024
Retail Associate
Tillys
06.2021 - 10.2022
High School Diploma -
The Academy Charter High School
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