Yahdira Garcia
Salt Lake City
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Overview
6
6
years of professional experience
Work History
Sales Associate
Journey’s Store
06.2020 - 09.2020
- Greeting customers, making small talk and listen to customers concerns
- Working to address situations independently effectively and efficiently
- Had the interpersonal skills to working with my colleagues and customers
- Excellent with retail software skill
Retail Sales Manager
Burlington
Murray, UT
09.2021 - 02.2023
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Assisted in inventory management, ensuring stock levels met demand efficiently.
- Maintained store presentation standards, organizing merchandise displays attractively.
- Collaborated with team members to achieve sales targets and improve operational efficiency.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Retail Store Manager
TJ Max
West Jordan, UT
03.2023 - 04.2026
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, conducting regular stock audits to maintain optimal supply.
- Trained and mentored staff, fostering a collaborative and efficient team environment.
- Implemented visual merchandising strategies to enhance product presentation and customer engagement.
- Monitored employee performance, providing feedback to improve service quality and operational efficiency.
- Coordinated staff schedules, aligning resources with peak shopping periods for enhanced service delivery.
- Submitted orders for new inventory.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Horizonte Institutional Training
Salt Lake City, UT05-2022
Skills
- Customer Service Skills: basic math skills, cash handling, experience issuing refunds and exchanges
- [Language] fluency (Spanish)
- Ability to work with diverse group of people in stressful situation
- Problem-solving
- Strong multi-tasking
- Merchandise strategizing
- Store maintenance
- Team leadership and development
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Manager
TJ Max
03.2023 - 04.2026
Retail Sales Manager
Burlington
09.2021 - 02.2023
Sales Associate
Journey’s Store
06.2020 - 09.2020
High School Diploma -
Horizonte Institutional Training
Availability
.Open to all